Accountant, payment processor, auditing and much more

Victoria Feathers

*** **** ******* ** ********, OH 45750 740-***-**** *********@*****.***

Processing Services

Result driven, focused and accomplished professional interested in working in a Business Management / Corporate environment. With over 18 years of banking and processing experience and a reputation for consistently meeting the most challenging organizational goals and objectives with unequaled success. I am proven and have a verifiable record of producing higher performance standards and enhancing productivity with very few personnel. Also passionate about achieving a challenging position that allows meaningful contributions to a business success.

•Willing to learn and grow

•Excellent computer skills mainly MS Office

•Motivational leadership

•Innovative thinker

•Dynamic personality

•Effective Communication

•Spreadsheets & Accounting Reports

•Microsoft Office

Professional Experience

Assistant Team Coach

Buckeye Gymnastics Westerville/ Powell, Ohio June 2004 – Current

Assistant Team Coach of Buckeye Flyers Trampoline and Tumbling (TNT) and head coach of the JumpStart program. Responsible for over 50 athletes specializing in power tumbling. Directly responsible for conditioning, training, and stretching the athletes to prepare them to compete at all local, States, Regional, and National Level. Have traveled nationwide.

Selected Contributions:

•Details include developing lesson plans weekly, conditioning, and preparing paper work for pre and post competition.

•I am also responsible for organizing birthday parties and some office spreadsheet work.

•Accomplishments in the last 5 years are at least 15 National competitors each year.

•A total of 20 team trophies

•Attended National Team camp at Karolyi Olympic Training center for 5 years with 4 of my athletes that made the team

•Attended National and Regional Congress (Coaching classes) for three years

•National training camp years 2011-2013.

•Attended Regional & National Congress years 2005, 2013 & 2014. (U310 & U410)

•Certified in Professional, Safety & Risk Management, Trampoline & Tumbling Lecture, Safety Sport, concussion, Lyndsey Law & CPR (U101, U100, T200, T201, T210) All up to date and current.

Home Lending Exceptions Quotes Operations Specialist

JPMorgan Chase Columbus, OH, June 2018- December 2019

Responsible for running payoff quotes through the MSP scripts / manually for the external and internal customers as well as 3rd parties. Provides calculations for mortgage and Home Equity loans for customer to pay off their loans with JP Morgan Chase. Working incoming Exception and CRRU mailbox providing detailed calculations for specialized payoff quotes (SCRA, PPP, HE, FHA, MIP, PRA). Faxing and mailing out quotes created after being audited.

Selected Contributions:

●Led payoff quote creator for multiple payoff quotes’ letter migrations to ensure accurate accounting information is provided for better customer experience.

●Updated and established new procedures for multiple processes used to create payoff quotes and assisted other departments in validating their existing process.

●Key participant in improving the quotes team ability to properly check corporate advance history on SCRA accounts to align with HERA benefit guidelines.

●Proficient in multiple company systems and applications such as: MSP, VLS, FSD, CA, Lone Sphere, MBWS, I-vault, InfoSource, and Microsoft Office.

●Researched and provides client initiated account information directly to clients and 3rd parties by means of a payoff quotes while achieving or exceeding valued service levels.

●Subject Matter Expert on providing detailed calculations for interest breakdowns which were utilized to do system validations to improve Black Knight’s output.

●Continuously work an Exceptions and CRRU inbox which provide specialized payoff quotes to internal and external parties.

●Strong bench strength knowledge to perform stretch opportunities for all team members.

●Utilized as a training member of the team; coached peers and team members on procedures and identifying efficiencies.

●Lead trainer for Manila, Philippines

Home Equity Default Payment Processing

Bank One / JPMorgan Chase Columbus, OH, December 1993- 2018

Manage the reconciliation of wires and checks in RCV1 Bank account for 12 employees. Process funds received by decisioning / allocating funds to the correct area of payments (Principal, 1st lien, Escrow, Late payments ). Batching and opening mail received. Processing default payments and rejects by posting to the loans. Working incoming mailbox request for research and adjusting payments as well as clearing interest adjustments in the payments process deposit account.

Selected Contributions:

•Decisions over 7,000 payments for the processor to post to the correct area of the loan.

•Batching and opening over 2,000 pieces of mail monthly

•Runs Macros for over 10,000 collection agency payments, and stale date check clearing.

•Provide highly specialized customer service solution for both internal and external Chase credit card customers.

•Preformed research inquiries using microfiche reports and on-line systems.

•Handle day to day functions pertaining to credit card rejects and maintenance of customer accounts.

•Responsible for reconciling Point of Sales (POS) Cash Advance, General Ledgers and checking accounts for the East Region of Federal Accounting.

•Details include research, problem resolutions, and process improvements strategies and customer service.

•Executive head of disconnects, which consists of: Tracking and solving all payments issues with vendors to restore cellular, pagers, fax, and telephone lines.

•Accountable for keying in invoices for all cellular, pagers, and AT&T into Tele-Management Facility for the purpose of billing cost to Bank One Affiliates.

•Details involve auditing, coding, and submitting payments System knowledge in VLS, RCV1, CAM database, CCW, FSD, Fortracs and multiple intranet sites.

Education & Credentials

High School Diploma, 1990 Northland High School – Columbus, OH

•C.O.E. Work/School program for accounting 2 Years Junior/Senior

•Columbus State Community College / Massage Therapy 2 semesters

•College train courses: Excel 10 I, II, III, Access, Outlook, Word, Microsoft Office

•CPR certified, Athletic professional training identification/certification, Safety & Risk Management, Concussion training and certification, Lyndsey Law

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