Customer Service Representative
Resume:
A
Linda
Andrews
*******@*****.***
Satsuma, AL 36572
SUMMARY
Iam a highly motivated professional with experience working in retail as well as customer service for 3 years. I take pride in enhancing the customer experience and also improving retention through knowledge and understanding. I also have an unwavering commitment to customer service with the ability to build productive relationships, and resolve complex issues.
SKILLS
Money handling
Retail Sales
Money transfer systems
Teamwork
Policy and Procedure Adherence
Teamwork and Collaboration
Customer Service
Credit and Cash Transactions
Cash register operations
Returns and Refunds
EXPERIENCE
Sales Associate
Mobile, AL
Belks/ Oct 2021 to Jan 2022
Collected payments and provided accurate change
Assisted customers in all areas such as returning items and organizing the workplace Completed daily recovery task to keep areas clean and neat for maximum productivity Helped customers find specific products, answered questions and offered product advice
Maintained knowledge of current promotions, exchanged guidelines, payment policies and security practices
Answered product questions with up to date knowledge of sales and promotions. Customer Service Representative
Mobile, AL
Alorica/ Aug 2007 to Jul 2010
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. EDUCATION AND TRAINING
High School Diploma
Williamson May 1973
Mobile, AL
Computer Science Programming
Bishop State Community College
Mobile, AL
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