Sales, Training, Customer Service, Management

PROFILE SUMMARY:

A results-focused leader by being people focused, developing meaningful connections, and cultivating an inclusive team culture that contributes to successful, high-performing teams. A highly motivated, energetic leader, and results-driven professional with a track record of 27+ years of individual and team achievements at T-Mobile/Sprint/Nextel. Able to work successfully and lead teams, while also driving strategic projects that result and create a positive, collaborative team culture, with a concerted effort to ensure consistent inclusion and successful results. Proficient at working in fast paced environments, turning around lagging operations by combining accountability, entrepreneurial drive, with business management skills to drive gains, increase revenue, improve productivity, and reduce expenses. Excellent interpersonal, communication and relationship-building skills. Listens attentively, communicates persuasively, and follows through diligently. Servant leadership and removing roadblocks for internal teams and customers is a passion!

SKILLS AND EXPERTISE

Team Engagement

Contract Negotiation

Management Collaboration

Strategic Planning

Resource Optimization

Relationship Building

Presentations & Proposals

B2B Sales

Leadership & Development

Sales Growth and Innovation

Product & Service Knowledge

Ability to Influence

Brand Awareness

Sales Training

Complex Negotiations

PROFESSIONAL EXPERIENCE

T-Mobile USA, Inc.

Account Manager, IL Enterprise Program Sales

2020 to 5/2022

Focus on providing Employee Program offers using the T-Mobile brand and network to achieve activity goals, sales new account targets, and marketing objectives.

Develop, influence, implement and execute all sales strategies, programs, and services.

Implement key initiatives that will enhance the IL Program Sales internal and external customer experience.

Have direct interaction with sales leadership, cross functional partners, and customers.

Collaborated with account executives to gain new POC for Corporate and Individual liable business.

Generated additional customer growth through consistent use of door knocking, referrals, cold calling, creative marketing/prospecting techniques and relationship building.

Notable Accomplishments

Exceeded goal for 6 of 7 quarters as an Account Manager

Successfully enrolled 8 fortune 1000 companies in our work perks program.

Indirect Account Manager

8/2019 to 08/2020

Sprint Corp- Houston, Tx

Actualized strategies to continuously improve customer service, company and brand visibility and coaching under performance.

Implemented consultative sales techniques to generate revenues and exceed sales targets.

Recognized top performing locations with operational excellence.

Improved operations by working with team members to find workable solutions with inventory and profit loss.

Performed site checklists, planogram set up and assisted with store audits and counts

Channel Manager

8/2015 to 8/2019

Sprint Corp. Houston, TX

•Increased store retail business sales and hit and increasing goal 16 of the last 17 months.

•Turned non-producing CL stores to high producing consistently achieving goal, and 0 stores less than 1 in the last 6 months Increased sales volume by adding 7907 new CL adds in the Houston territory over the last year.

•Training and assisting the reps in proper business identification, generating leads and assisting with closing the sale.

•Built business customers confidence by actively listening to their concerns and giving appropriate feedback.

•Oversaw and mentored business development personnel to optimize performance.

Store Manager

08/2005 to 08/2015

Sprint Corp. Houston, TX

•Houston Area Store Manager of the year 2013 / Top CSAT store in the company 2009

•1 of 10 stores chosen out of 1200 to be responsible for testing new processes and procedures for the company (Discovery District) Ranked in the Top 3% of the Stores in 2011, 2012 and 2013 (Pinnacle Club) Multi-unit management with successful results.

•Opened and grew brand new store's revenue by over 100% in a six-month time frame.

•Quickly and effectively solve customer challenges ensuring we own the problem.

•Responsible for developing and executing programs in the district that focus on recognition and rewarding top performers.

•Consistently a leader among my peers with audit compliance, having successfully passed all audits over 10 years.

Store Manager

05/1995 to 04/2005

Al's Formal Wear Houston

• Store Manager of the year for 3 of the 10 years.

REFERENCES

Martin Malkowski, Past Manager 773-***-****

Mike Laughlin, Past Manager 785-***-****

Erin Korski, Past Manager 920-***-****

Art Pennington 817-***-****

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