Customer Service Data Capturer
Resume:
Contact
Education
Phone
adrq2w@r.postjobfree.com
Nomxolisi Zwane
Engaging Senior Customer Service Representative with 10 years of experience in a fast-paced call centre environment. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes. Experience
Ensured effective liaison between front-of-house and back-of-house team members Ensured that enquiries, and messages, are dealt with courteously and efficiently Enforced company policies and procedures, ensuring compliance with these. Created an environment in which the customer service experts can feel motivated and achieve optimum results.
Resolved escalated-related queries.
Implemented coaching development plans
Coordinated/communicated training sessions.
End of Day/Week reporting
Created customer service email and telephone scripts used to interact with customers Delivered timely, accurate and professional customer service. Answered an average of 50+ calls per day
Resolved customer's problems by utilising your listening skills to clarify our customer's query; assessed any service failure to identify the root cause and take appropriate action.
Followed communication procedures, guidelines, and policies Communicated with our customers via phone, email and chat Liaised between internal departments to solve our customer queries. Took ownership of our customers and ensure their needs are met in accordance Went the extra mile to engage customers
Captured data from available records into the required formats e.g. databases, tables, spreadsheets
Verified missing data and errors observed during data entry Ensured records and files are properly sorted and secured Provided information to departments.
Customer Service Team Leader
Customer Service Consultant
Data Capturer
2017 - 2020
2008 - 2017
2004 - 2007
Open Learning Group
Open Learning Group
Standard Bank
Reference
BBA in Brand Building &
Management
2015-2016
Administration
Report Writing
Customer Servive
Computer Litrate
Business Communication skills
Skills
Provided upon request
2012
Vega School of Brand Leadership
Open Learning Group
Certificates Customer service
management
2013
Open Learning Group
Certificates in Business
Communication
1998
Bhukulani Secondary School
Matric Certificate
CUSTOMER SERVICE
Contact this candidate