Corporate Relations Customer Service
Resume:
JOSEPH EDWARD KLEIN JR
******@**********.***
**** ***** *****, ******, *******, 32726
Joe Klein is a calm, knowledgeable and proficient supervisor, detail oriented accounts manager and accomplished senior automotive insurance estimator who has over 35 years combined experience in the automotive industry including:
16 years’ experience as an auto body technician
14 years’ experience as a wholesale lot owner
12 years’ experience as a senior estimator
CERTIFICATIONS
I-CAR Platinum Certified
PRIOR EMPLOYMENT
Please contact those listed below for employer references May 2019 – May 2020
Gerber Collision and Glass of Leesburg, FL General Manager May 2019 was promoted to General Manager of the Leesburg, FL location. Supervise all employees, handle customer interaction and satisfaction. November 2018 – May 2019
Gerber Collision and Glass of Clermont, FL Production Manager In charge of day to day operations running shop floor, supervising 15 employees. Ensuring quality teamwork in a timely manner.
2016 – November 2018
Orlando Super Center of Orlando, FL Manager of Paint Department Role includes managing a crew of 8 whilst also meeting established deadlines on all personally assigned tasks including:
Examining repair estimates to ensure all parts of a vehicle are accounted for and present prior to painting.
Inspection and quality control of the vehicle to ensure proper body repairs were made prior to painting.
Inspection of all vehicles after painting process to ensure proper color matching and quality control.
November 2013 – 2016
R&R Collision of Apopka, FL Senior Estimator and Assistant Supervisor of Operations
Role included: writing estimates, administering accounts, supervising repair shop and managing all aspects of business including client and corporate relations. April 2008 – July 2013
Orlando Super Center of Altamonte Springs, FL Senior Estimator and Supervisor of Operations
Composed all estimates, supervised day to day operations, administered accounts and personally managed all client and corporate relations. His expertise, management and quality of customer service contributed to more than doubling of monthly gross revenue.
EDUCATION
Perth Amboy Vo-tech Perth Amboy N.J. 1980
International Estimators Academy Gettysburg P.A. 1984
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