Heather Oldham

Brandon, FL *****

adrq25@r.postjobfree.com

+1-813-***-****

Adaptable professional with 13.5+ years of experience and a proven knowledge of customer service, safety management, and workflow optimization. Aiming to leverage my skills to successfully fill the role at your company.

Work Experience

Delivery Driver

Amazon Flex - Seffner, FL

February 2020 to Present

Deliver customer packages to correct location via GPS Obey and abide by local and state traffic regulations Delivery Driver

Dasher Distribution - Seffner, FL

May 2021 to April 2022

Obey traffic laws and follow established traffic and transportation procedures. Report any mechanical problems encountered with vehicles. Read maps and follow written or verbal geographic directions. Deliver customer packages to correct location via GPS Server

IHOP International House of Pancakes - Plant City, FL April 2016 to February 2020

Remove dishes and glasses from tables or counters, take them to kitchen for cleaning. Present menus to patrons and answer questions about menu items, making recommendations upon request.

Clean tables or counters after patrons have finished dining. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Collect payments from customers.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Take orders from patrons for food or beverages.

Medical Assistant

Specialist Doctors’ Group, LLC - Plant City, FL

October 2013 to April 2016

Obtain and record patient vitals

Assist the doctor with office procedures

Administer medications and injections per the doctors order Clean and sterilize autoclave instruments

Take inventory and stock medical supplies

Obtain prior authorization for medications and procedures Answer telephones, take and deliver messages to the doctor Make patient appointments

Server

IHOP International House of Pancakes - Plant City, FL November 2007 to January 2014

Remove dishes and glasses from tables or counters, take them to kitchen for cleaning. Present menus to patrons and answer questions about menu items, making recommendations upon request.

Clean tables or counters after patrons have finished dining. Stock service areas with supplies such as coffee, food, tableware, and linens. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Collect payments from customers.

Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

Inform customers of daily specials.

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Take orders from patrons for food or beverages.

Education

Diploma in Vocational

Florida Career College - Tampa, FL

August 2011 to September 2013

High school diploma

Durant Sr High School - Durant, FL

August 2001 to May 2004

Skills

• Delivery Driver Experience

• Serving Experience

• Driving

• Food Preparation

• Microsoft Word

• Experience Administering Injections

• Patient Care

• EMR Systems

• Vital Signs

• Laboratory Experience

• Triage

• Coffee Experience

• Medical Office Experience

• Caregiving

• Host/Hostess

• Insurance Verification

• Clerical Experience

• HIPAA

• Medical Scheduling

• Medical Records

• Busser

• Laundry

• Anatomy Knowledge

• Medical Terminology

Certifications and Licenses

Driver's License

CPR Certification

Certified Medical Assistant

BLS Certification

CCMA Certification

AED Certification

Food Handler Certification

Assessments

Nursing assistant skills — Proficient

July 2022

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Medical terminology — Highly Proficient

July 2022

Understanding and using medical terminology

Full results: Highly Proficient

Patient-focused care — Highly Proficient

July 2022

Responding to patient concerns with sensitivity

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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