Lead Dispatcher Customer Service

MARVIN A. JACKSON

***** ****** ******, *** #**, Hawthorne, CA 90504

Cell: 310-***-****; Email: ************@*****.***

SUMMARY OF QUALIFICATIONS

* Efficiently and effectively execute service and transportation management skills.

* Self-motivated with exceptional organizational skills and meticulous in work habits and documentation.

* Capable of balancing competing priorities in a high-pressure, fast paced environment, as well as handling multiple projects simultaneously.

* Adapt positively to challenges and changes.

* Able to quickly identify, report and resolve issues or errors.

* Trustworthy troubleshooter on best practices, departmental workflows, policies and guidelines.

* Possess Microsoft Programs skills such as Microsoft Word and Excel.

* Promulgate positive company-client relationships. Strong team-building skills: establish trust with both colleagues and upper management.

PROFESSIONAL EXPERIENCE

Chrysalis Non-Profit Organization, Los Angeles, CA March 2022 – Present Project Roomkey Disaster Service Worker

Provides supplemental support to Los Angeles County departments and emergency organizations. Duties may include, but not limited to: packing food boxes, serving and planning meals, assist on-site staff, monitor floors and light cleaning and sanitizing.

Tankology, Temecula, CA January 2019 – November 2020 Tech Trainer Helper

Assisted certified testers perform monitor certifications, SB-989 and Stage II tests at gas stations and petroleum facilities.

Fuel Pros Inc., Chino Hills, CA July 2016 - October 2018 Lead Dispatcher

Provided office/dispatch support for field technicians. Entered service calls in dispatch system. Assisted Project Manager in day-to-day activities such as, reviewing open call reports, on-call schedules and managing all routine and emergency calls. Ensured all technical entries and paperwork were complete and accurate before sending information to the Billing Department.

Fueling and Service Technologies, Buena Park, CA August 2008 – July 2016 Customer Service/Dispatch Manager

Supervised the activities of five customer service dispatchers. Provided office/dispatch support for field technicians; entered service calls in dispatch system. Assisted Project Manager in day-to-day activities such as, reviewing open call reports, on-call schedules and managing all routine and emergency calls. Ensured all technical entries and paperwork were complete and accurate before sending information to the Billing Department.

EDUCATION

Computer Learning Center, Los Angeles, CA Certification of Completion – November 2000 REFERENCES: Furnished Upon Request

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