Customer Service Support Specialist
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Vicky Saunders
Jacksonville, FL 32218
***************@*****.***
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Work Experience
Licensed Insurance Agent
Together Homecare - Sanford, FL
July 2021 to Present
Answer incoming telephone calls & connect individuals with Medicare products that fit their needs
Effectively sell and close all sales, ensuring 100% customer happiness
Efficiently and accurately update key records and systems regarding all conversations
Financial Support Specialist
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Financial Support Specialist
MAXIMUS - Jacksonville, FL
October 2019 to July 2022
Ability to handle high call volume and improve company collection revenue .
Restore customer financial aid eligibility.
Resolving default students loans by setting up repayment plans. Providing information to keep accounts in good standing to prevent tax offset and wage garnishment.
Validate and update information in loan systems
Assist in emailing, scanning, faxing documents
Fan Services Representative
Fanatics, Inc - Jacksonville, FL
February 2021 to July 2021
Answering customers through telephone,emails and chat. Ensuring each customer encounter a positive and professional experience. Contacting vendors to resolve various issues pertaining return labels
missing items, reship and refunds
Customer Service
Representative/Administrative Assistant
EAS LLC - Jacksonville, FL
February 2019 to June 2019
Resolving low balance payday loans. Negotiating payments arrangements. Processing payments.
Answering high call volume. Email customers doc sign to confirm payment arrangements
Credit and Collections Specialist
Capital One - Plano, TX
July 2018 to December 2018
to December 2019
Resolving customer delinquency and repossession of the collateral. Negotiating payment arrangements from significantly Private
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delinquent customers. Work with vendors to ensure Capital One collateral is located and retrieved as necessary. Utilizes skip tracking tools to locate customers. Uses queue management skills to work an assigned group of contacts from my iPhone Patient Care Coordinator
Alliance Rx Walgreens Prime - Frisco, TX
August 2017 to July 2018
Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact. Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries. Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.
Dealer Services Call Center Agent
Ally Financial - Lewisville, TX
September 2008 to February 2017
Provide personalized customer service by use of interpersonal skills, establishing rapport, and presenting a positive friendly attitude. Develop and maintain current knowledge of commercial lending policies and procedures. Accurately and thoroughly update systems with status details and other information relating to customer concern or need.
Loss Mitigation Collector
Ally Financial - Lewisville, TX
September 2008 to September 2015
Responsible for resolving high risk automobile accounts 60 to 90 days past due. Offered loss mitigation workout options to customers such as payment arrangements loan renewals and extensions. Prioritized workload and managed time to meet personal team and company goals.
Education
Education
Medical Assistant
+ Add level of education
Point High School - Jacksonville, FL
July 1987
Skills
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Sales Management
Underwriting
Marketing
Telemarketing
Office Management
Financial Report Writing
Business Development
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Organizational skills
Receptionist
Customer service
Call Center
Cold Calling
Negotiation
Financial Services
MICROSOFT OFFICE (10+ years)
Phone etiquette
Team Management
Typing
Insurance Sales
Account Management
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