Angel Cruz

**** ******* **** ****** 706-***-****

Grovetown, GA 30813 adrprz@r.postjobfree.com

Retail and Merchandising Management

Over 20 + years of staff training in customer service, product display and merchandising and Loss Prevention. Excellent relationship building skills. Professional Experience

Setting standards, priorities

Team building, presenting ideas

Interviewing process, scheduling

Delegation, managing projects

Managing sales, auditing

Public speaking, relation to customers

Starbucks 2016 – 2022

Machine Operator/Supervisor

Supervisor of contentiously works (cw). Coordinated and managing orders in fulfillment and quality.

Provided Supervisor with daily updates on quota and written reports at the end of each order.

Operating manual and automated packaging equipment.

Operating machines in 3 different departments. X-RAY tester, PMI, Serpa, Waxxer, Case loader, Bulk line sealer and Pouch line quality control over the cutting of the knifes.

Mechanical aptitude with troubleshooting minor machine failures and make minor adjustments to the machines.

Familiarity with American Institute of Baking (AIB), Good Manufacturing Practices (GMP) and Hazard Analysis Critical Control Points (HACCP) standards. Bed, Bath & Beyond 2002 - 2016

Assistant Store & Merchandising Manager Augusta, Georgia

Supported retail store Managers, in the operations and management of stores in NY and Georgia. Raising store volume sales in Georgia from D to C. and in NY from A to A plus.

Trained store staff utilizing BBB with product knowledge and sales training materials and reviewed staff job results with retail store manager; to improve overall retails store sales. Maintains quality service by establishing and enforcing organization standards. Established and contributed to team effort by accomplishing related results as needed.

Purchased inventory by researching emerging products and forecasting based on sales. Placed and expedited orders along with verifying receipt. Maintained inventory by checking merchandise with POS system to determine inventory levels and anticipating monthly ads.

Prepared sales and customer relations reports by analyzing and categorizing sales information; identifying levels and investigating customer complaints and service suggestion

Attracted customers by originating display ideas; following display suggestions or schedules; constructed/assembled prefabricated display properties; produced merchandise displays in windows and showcases, and on sales floor. Promoted sales by demonstrating merchandise and products to customers.

Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals

Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.

Sensormatic Technologies 1998 - 2002

Production Line Manger Aguadilla, Puerto Rico

Oversaw daily operations of manufacturing of anti-theft devices.

Coordinated, planned, and directed the activities of the production team, ensuring they had parts needed to complete tasks in the production process.

Provided Supervisor with daily updates on quota and written reports at the end of each week.

Familiarity with American Institute of Baking (BIA), Good Manufacturing Practices (GMP) and Hazard Analysis Critical Control Points (HACCP) standards. Boro Blue Print/ 1986 – 1997

Assistant Manager Brooklyn, NY

Supported store Manager in the operations and management of printing operation that included the sale and maintenance of large-scale office equipment and printers.

Trained staff, placed and expedited large print orders and oversaw and; maintained inventory.

Routed and supported, technicians in the field responsible for maintenance of equipment, with supplies and orders.

UNITED STATES MARINE CORP 1981 - 1983

Communications: Radio Operator verbal and written.

Set-up antennas and switchboard, laying wire for radios and walkie talkies for the (FO) Field Outpost for the 81 Motors rounds.

Providing communication for the Sniper teams and Jeeps with 50 Cal mounted. EDUCATION

Boys and Girls HS.

International Career Institute

Certificate of Proficiency,

Business Management, Word Processing, Medical Terminology LANGUAGE SKILLS

Fluent in Spanish

SOFTWARE SKILLS

Windows, Word, Excel

References Provided Upon Request

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