Professional Summary

Skills

Work History

Education

Gљђћёю Lђђ

**** **** ****** ******, *******, AZ 85051 • 480-***-**** • adrprq@r.postjobfree.com Many years of providing exceptional customer service in the travel industry and in all aspects of aviation including Ticket Agent and Reservations. Brings in-depth knowledge of communication with the public and a passion for team building and promoting positive company morale. Extensive knowledge of FAA rules and Regulations. Past spokesperson for the Safety and Scheduling Committee of Flight Attendant Union. Former training Supervisor for Inflight. Awarded safe driver training and instruction for the United States Postal Service. Written and oral communication skills

Customer service specialist

Friendly

Cabin technologies

Active listening skills

Courteous demeanor

Energetic and enthusiastic

CPR/First Aid Certified

Multitasking skills

Federal Aviation Administration (FAA) regulations

Calm under pressure

AED certified

Decisive

Flight Attendant, 06/1993 to 11/2014

Mesa Airlines – Phoenix, United States, Arizona

Successful at providing leadership, direction, assistance and comfort of passengers on board an aircraft, while working independently as a team member.

Excellent customer service is required.

The ability to cope with inflight emergency situations. Using the Sabre system to retrieve the preliminary flight data sheet before each flight to show the number of passengers and seats available, checking flight availability and loads on specific flights for non-rev travel. Ticket Agent, 06/1992 to 07/1993

Mesa Airlines – Phoenix, United States, Arizona

Customer service relations, assisting with boarding and deplaning of passengers, airline Sabre computer skills and effective communications in dealing with a broad range of professionals and diverse clientele. Rural Carrier, 09/1991 to 02/2013

United States Postal Service – Phoenix, United States, Arizona Responsible for casing, sorting, delivery of mail, air freight, certified, federal express and accountable packages and paperwork as well as providing great customer service. Reservations Agent, 04/1991 to 05/1992

Mesa Airlines – Phoenix, United States, Arizona

Customer service by making travel bookings by phone on a Sabre computer system in a call setting environment. Effective communication and knowledge of passenger travel essential. High School Diploma: May 1983

Aztec High School - New Mexico

Associate of Arts: 1985

San Juan College - New Mexico

Certificate of Completion: Travel Industry, 1988

United Travel Schools - Clearwater, FL

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