Service Representative Customer

•

NICHELLE MOORE

**** ******** *****, ********, ** 61109 (H) 815-***-**** (C) 815-***-**** **********@*****.***

Professional summary

Customer-oriented Customer Service Representative successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Skills

Customer interface expertise Completed telephone training seminar

Adheres to customer service procedures

Familiarity with Key Performance Indicators (KPIs)

Work history

Customer Service Representative Jul 2015 – Oct 2018

Servicom LLC Rockford, IL Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Effectively managed a high-volume of inbound and outbound customer calls. Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

Resolved service, pricing and technical problems for customers by asking clear and specific questions. Acted professionally and patiently when addressing negative customer feedback.

Quality Inspector Jan 2011 - Jan 2015

Product Action Rockford, IL Monitored product standards and quality-control programs.

Tested products or subassemblies for functionality or quality.

Made sure that products were produced on time and are of good quality.

Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.

Maintained necessary level of communications between shifts. Ensured that all health and safety guidelines were followed.

Customer Service Representative Nov 2000 - Jan 2002

MCI Rockford, IL Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Performed outbound call for a telecommunications company to sell enhanced cell phone packages

Met or exceeded service and quality standards every review period

Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes.

Education

GED: 1985

Jefferson High School Rockford, IL

Contact this candidate