Customer Service Pharmacist

Sonia John, Pharm.D.

***** ******* ***** **. • Riverview, FL 33579 • Cell: 813-***-**** adrpos@r.postjobfree.com FLORIDA STATE LICENSED PHARMACIST

Extensive background in patient care, communication, pharmacology, and healthcare programs. Active Pharmacist License (PS45195) in state of Florida with active CPR and Immunization License. SUMMARY OF QUALIFICATIONS

• Passionate about improving lives and preventing illness through correct use of medication.

• Passion for sharing knowledge of medication and ensuring patients are compliant with taking drugs properly.

• Experience and knowledge of pharmacy industry with specialty in inventory and drug management.

• Acute attention to detail and focus when checking prescriptions, looking for drug interactions in customers medication list and catching potential physician errors made when prescribing medications.

• Highly efficient in performing multiple tasks simultaneously related to pharmacy work.

• Demonstrates exceptional customer service and always shows patience in listening to to fulfill their needs.

• Ability to work with and communicate effectively with diverse population of employees and patients.

• Experienced in database management, HIPAA trained, Knowledge of Medicare and Medicaid.

• Volunteer at flu shot clinics and health fairs to share knowledge about medicines, and disease prevention.

• Computer Proficiency: Pharmacy software programs: Intercom Plus, Rx Connect, Rx Factor 30. EDUCATION

Pharm.D. (Online) Shenandoah University, Winchester, VA 08/2016 to 12/2020 Bachelor of Pharmacy 10/1998 to 10/2002

Tamil Nadu, India (Sri Ramakrishna Institute of Paramedical Sciences) WORK EXPERIENCE

Registered Pharmacist (Part Time) BENZER PHARMACY Tampa, FL 02/2018 to Present

• Ensures compliance with company and legal policies and procedures in a high-volume pharmacy.

• Provides pharmaceutical care to patients by accurately processing and dispensing medicines.

• Fills and verifies prescriptions, take prescription orders (phoned in, e Rxs, or faxes) from doctors.

• Councils patients on how to take their medications, possibilities of side effects, and symptoms to monitor.

• Pays close attention to drug interactions, allergies, and adverse side effects.

• Conducts drug utilization reviews to ensure customers are taking medication correctly.

• Administers necessary immunization for customers, perform health testing, give recommendation on OTC medicines for customer needs.

• Enforces and provides direction and guidance to associates on proper customer service approaches and techniques to ensure customer needs, complaints and issues within company guidelines and standards.

• Maintains confidential information, documents and assigned records as required according to state and federal law.

• Maintains a strict inventory to meet a specific budget.

• Monitors supplies, inventory of medicines, and prescription counts.

• Provides comprehensive patient care to all customers. Pharmacist (Part-Time) CVS Tampa, FL 11/2017 to 03/2018 Staff Pharmacist (Full-Time) WALGREENS Tampa, FL 09/2009 to 09/2017

• Provided safe and appropriate pharmacy services to Walgreens patients in accordance with the policies and procedures of the Walgreen's pharmacy practice professional standards and applicable regulatory entities.

• Enforced and provided direction and guidance to associates on proper customer service approaches and techniques to ensure customer needs, complaints and issues within company guidelines and standards.

• Maintained confidential information and assigned records as required according to state and federal law.

• Dispensed prescription medications to patients and offered expertise in the safe use of prescriptions.

• Conducted health and wellness screenings and provided immunizations.

• Oversaw the medications given to patients and provided advice on medication interactions.

• Prepared medications; reviewed and interpreted physician orders and detected therapeutic incompatibilities.

• Dispensed medications by compounding, packaging, and labeling pharmaceuticals.

• Controlled medications by monitoring drug therapies; advising interventions.

• Maintained clear and complete patient medication profiles in the database.

• Provided direction to Junior Pharmacists and evaluate their performances.

• Addressed patient queries and concerns professionally.

• Monitored inventory status and accordingly order and stock medications in the pharmacy.

• Provided medication information as per the request of Physician, recommended medications for patient therapy and suggested alternative substitutions when needed.

• Supervised pharmacy technicians and interns on daily basis.

• Ensured to provide accurate, timely, friendly and efficient services to patients. Pharmacy Intern (Full-Time) FLORIDA HOSPITAL Tampa, FL 09/2007 to 10/2008

• Performed intern duties under the direction of pharmacist preceptor.

• Transferred prescriptions and took oral prescriptions over the phone.

• Counseled patients and conducted drug utilization reviews.

• Prepared IV infusion medicines including TPN.

Pharmacy Technician (Part-Time) 01/2004 to 06/2007 CITY PHARMACY Thomson, GA - 04/2006 to 06/2007

MOYE PHARMACY Thompson, GA - 01/2004 to 07/2005

• Filled, dispensed, and sold prescriptions to patients in a timely and accurate manner.

• Helped to control inventory by keeping a consistent count of medications.

• Organized orders with a focus on patient care and customer service.

• Managed invoices, organized documents, and kept records according to state and federal law.

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