**** ********* ***** *** *** Shreveport, La *****

318-***-**** adrpnv@r.postjobfree.com

Lola Morris

**Personal Profile

To secure a rewarding and exciting position with a company that will enable me to use my skills and abilities to make a positive contribution to your establishment.

* Excellent Communication, Customer Service, and Public Relation Skills

* Strong Leadership, Time Management, Organizational, and Conflict Resolutions skills

*Ability to perform clerical duties, Data Entry, Type 35 wpm and operate multi line phone

**Employment History

*Customer Service Rep

06/2019-06/2022

Conversion Calls (Adecco)

Q.A. Supervisor, monitoring live calls and providing accurate feedback on calls concerning tone, empathy, and providing work protocol to agents. Assisting and Instructing call center agents while they work through claims and submitting tickets directly to the Department of Labor and Employment if needed. Providing great customer service to agents and claimants alike over online chats or over the phone.

*Customer Service Rep

01/2016- Still working

Advance Tax Shreveport, La

Taking payments and filing of taxes, processing back taxes as well as advising of situation dealing with taxes. Seasonal Job

*Customer Service Rep

09/2016-10/2018

Teleperformance USA Shreveport, La

Provide accurate health insurance information. Providing health benefits to members, advising of accurate claim information as well as processing claims.

*Customer Service/Technical Support

11/2014-4/2015

Teleperformance USA Shreveport, La

Provided inbound telephone support for customers by basic and advanced troubleshooting, investigating and resolving customer questions and issues with AT&T products and services. Troubleshoot all issues

with handset models, network coverage, technical issues, data services, and installing software.

*Customer service Rep

1/2012-2/2014

Ramada Inn Hotel Bossier City, LA

Received payment by cash, check, credit card, or automatic debits. Issued receipts, refunds, credits, or change to guests. Balanced and filed receipts at the end of the shift day

*Laundry Attendant

5/2009-1/2012

Colonial Oaks Nursing Home Bossier City, LA

Maintained all residents clothing performed daily room checks for linen and keep an organized area. Trained workers in service, sanitation, and safety procedures.

*Home health Aide

8/2005-1/2008

Ms. Karol Sneed Coushatta, La

Provided service for elderly couple, ran errands and prepared meals, also cleaned home. Stocked and keep home safe and clean. Keep up with financial payments, paid utility bills, and process all payments.

*Education History

Date Issuing Institution Location Qualification Course of study 06/1994-05/1999 Coushatta High School Coushatta, La Diploma General Studies 09/2019-still enrolled Pat Goins Beauty School Bossier City, LA. Cosmetology References Upon Request

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