Security Officer Guard

Michael A. Ferraro

** ******* ****, *********, ** 07726

Cell: 718-***-****

***********@***.***

TDM Security – Staten Island, NY

Security Officer—Loss Prevention 7/20-Present

Security Guard license and training course completed.

Manage and oversee security systems daily basis.

Hands on experience with video surveillance software and monitoring properties for trespassing and suspicious activity.

Directly attend to all security issues forwarded by employees and customers.

Patrol the different areas and sectors of the store.

Investigating and following up all incidents that compromise the safety and security of the site.

Greeting and providing general information to visitors and staff.

Preventing vandalism as well as stock and revenue theft.

Maintaining alertness to potential losses by theft and destruction.

Providing a safe environment for customers, employees and vendors as well as their personal belongings.

Observing departing personnel to protect against theft of company property.

Enforcing the regulations pertaining to the parking of vehicles.

Remaining alert for the presence of unauthorized persons.

Understanding the location's rules and regulations to establish methods for preventing criminal activity when possible.

New York City Transit, MTA- Staten Island, NY

Bus Operator 11/08-3/20

CDL passenger B endorsement

Maintained excellent customer relations, providing friendly and courteous service.

Performed all duties with personable communication and professionalism including bus operation and passenger interaction.

Demonstrated excellent ability to exercise good judgement and to think on feet while handling loads of up to 60 passengers.

Conducted daily pre-trip and post-trip inspections according to a set checklist.

Transported passengers safely in all traffic and weather conditions by following the guidelines of Staten Article 19A Division of Operational Instructions and NCTA rules and regulation with no incidents.

Obeyed all DOT rules and regulations in addition to local laws and stipulations.

Delivered passengers to destination within established time frames and safety protocols.

Assisted disabled passengers in boarding and exiting bus, operating wheelchair lift.

Completed semi-skilled repairs and maintenance services to maintain vehicle in good working order.

Handled passenger emergencies and disruptions contacting the authorities when necessary.

Awarded safety jacket for maintaining a zero-accident rating.

Attended safety meeting and defensive driving course.

Ensured the proper payment of fares and issued and collected transfers.

Made announcements informing passengers of delays, detours and destinations.

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