Service Representative Customer
Resume:
Eric Gonzales
McAllen, TX *****
**********@*****.***
I believe I have many skills that make me an excellent candidate for this position, and I have a background
in building strong customer relationships. Please consider my application for your customer service position.
I realize that customers are the most important part of building a business, and keeping customers satisfied can lead to sustaining loyal customers. My experience in the service industry has taught me how to both reach and exceed customer expectations and provide service that they can count on. I am a focused person, and I am always willing to go beyond the minimum expectations to make sure I serve customer needs. I approach new situations with enthusiasm and enjoy the challenge of learning something new in my work. My background and proven commitment to creating strong customer relationships make me an ideal candidate for this position. I would appreciate the opportunity to discuss this customer service position and my qualifications with you. I invite you to contact me at your earliest convenience to arrange an interview. Thank you for your consideration of my application, and I look forward to hearing from you.
Authorized to work in the US for any employer
Work Experience
Tickmaster Entertainment Representative
Ticketmaster - Pharr, TX
November 2002 to November 2009
Currently Retired as of 12/01/2010
Assisted in-bound calls from Ticketmaster customers taking orders for tickets for a variety of events from Disney events to major sports events, Broadway shows to the major museums in New York and Pennsylvania.
CSR - Customer Service Representative
WesternWireless-CellularOne - McAllen, TX
November 2001 to November 2002
Customer Service Representative
Serviced CellularOne Customer's by inbound callers to sell, upgrade, and assist in troubleshooting Cellular phone rate plans., also serviced Forest Service by assisting campers by making reservations at campgrounds in the US.
Cellular One is the trademarked brand name that licenses services (radio frequencies for telecommunications) used by several cellular service providers in the United States. The brand was sold to Trilogy Partners by AT&T in 2008 shortly after AT&T had completed its acquisition of Dobson Communications. Cellular One was originally the trade name of one of the first mobile telephone service providers.
Bank Teller
Edinburg Teachers Credit Union - Edinburg, TX
August 1983 to November 1998
My responsibilities:
Providing member service by helping members manage their accounts and offering advice on financial issues
Processing transactions such as loan payments, account deposits, loan withdrawals, and deposits Recording transactions on a computerized accounting system using keystrokes or touch screen technology
Processing loan applications and ensuring that all documentation is in order Accepting deposits from members and providing them with a receipt for the transaction Handling cash transactions for members who wish to conduct transactions in person at a branch office Processing applications for loans from borrowers and assisting them with the application process Processing deposits from members and providing them with a receipt for the transaction Preserving and maintaining the integrity of member records, including names, addresses, social security numbers, and birthdates
Verifying identity of members by comparing signatures with those on file at the credit union or by requesting additional information such as birthdates Key Qualifications
Processed daily client transactions, including deposits, withdrawals, loan payments, and selling cashier’s checks.
Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
Assisted clients with various questions and concerns related to their accounts and bank products. Helped customers open and close checking accounts, credit cards, savings accounts. Education
2 years College in Criminal Justice
University of Texas, Edinburg - Edinburg, TX
September 1991 to September 1993
High school diploma in Criminal Justice
Mcallen High School - McAllen, TX
August 1977 to May 1980
Skills
• Bilingual
• Negotiation
• Marketing
• Medical terminology
• Typing
• Spanish
• Organization skills, Quick typing skills, Attention to detail, Computer savvy, Confidentiality Thoroughness. (10+ years)
Languages
• Spanish - Fluent
• English - Fluent
Contact this candidate