Service Representative Customer

Karen A. Smith

Sales & Operations Management

New Business Development/Purchasing/Sales & Marketing

Top-performing professional with proven presentation, negotiation and closing abilities perfected through over 15 years progressive experience in sales and management. Deliver consistent contributions to increased productivity and strong revenue gains through expertise in leadership, sales training and development and customer relationship management. Significant achievements in the management of purchasing, operational development, strategic marketing and team building.

Qualification Highlights

Strong ability to produce results within a team environment or independently, utilizing a “take charge” attitude, self-motivation, and commitment.

Demonstrated competencies in successful operations administration including quality control, budget forecasting and workflow management.

Established track record of significant revenue growth and new business acquisitions; able to generate and maintain profitable business relationships.

Customer focused with capacity to foster positive rapport effectively meeting customer requirements and providing exceptional service.

Analytical and organized with excellent troubleshooting abilities; excellent capacity to view the “whole picture” utilizing strategic planning and project management skills.

Career History

August, 2020 to Present, Allstate Insurance Agency Mark Jameson 500 N Carroll Ave, Ste 120, Southlake Texas 76092 Licensed Sales Producer

January, 2009 to August, 2020, GEICO Insurance Agency, 4201 Spring Valley Rd, Dallas, TX 75254, Sales Insurance Agent

July, 2004 to November 2008, AT&T, 2401 Randol Mill Rd, Arlington, Texas,

CSSC, Customer Service Representative

July, 2003 to July, 2004 American Stitches, Mesquite, Texas, Sales Manager

March, 2000 to November, 2002, Dell Computer, One Dell Way, Round Rock, Texas 78682, Americas Transactional Group, Sales Representative APOS

October, 1999 to March 2000 Dell Computer, One Dell Way, Round Rock, Texas 78682, Dell Home Sales, Flex Sales Person Interim

August 1998 to October 1999 Holiday Inn Express, 7622 North IH 35, Austin, Texas 78752, Director of Sales

December 1996 to August 1998 Austin Chariot Resort Inn & Conference Center, 7300 North I H 35, Austin, Texas 78752, Account Executive

Education

Institute of Financial Education, Deposit Accounts and Services

McGraw Hill 36 hour Accounting Course

Southwest Texas State University, Court Clerk

Professional Affiliations

Past member, SGMP Lone Star Chapter, Rockdale Chapter #23 Order of Eastern Star, Austin Hospitality Association, NE Area Greater Austin Chamber of Commerce, Star of Texas Fair & Rodeo, Round Rock Optimist Club, AT&T Pioneers Officer, current member of Roanoke Ladies VFW.

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