Data Entry Customer Service

ANGELICA JEFFERS

**** ****** **., ********, ** 512-***-**** ***********@*****.***

Office Administrator

Creative, detail-oriented, and personable office administrator with a diverse background in business development, retail, and services. Possess valuable combination of project management and office organization. Skilled in process improvement, especially with internal office processes. Thrive in

fast-paced environments and consistently meet deadlines.

AREAS OF EXPERTISE

Office Administration

Event Planning

Industry Regulations

Education Outreach

Team Management

Customer Service

Data Entry

Project Management

Process Improvement

Creating Culture

Human Resources

Calendaring

B2C Sales

Communication Skills

Office Organization

SELECT EXPERIENCE

ANGELICA MARISELLA PHOTOGRAPHY, Lockhart, TX 2014-Present

Owner

Manage client portfolio and customer expectations, from photographing families and special events to following up with clients to establish long-term relationships.

Utilize industry-leading software programs to invoice clients and professionally edit photos according to client interests.

Grow business network through strategic partnerships, industry networking, and deploying customer-facing marketing strategies.

CALDWELL COUNTY ADULT PROBATION OFFICE, Lockhart, TX 2017-2021

Indirect Community Supervision Officer Level 2

Broker of services to provide resources to help aid defendants in rehabilitating their behavior. While holding defendants to a level of accountability to remain in compliance with Conditions of Probation.

Conducted Pre-Sentencing Investigations to provide the courts with more comprehensive knowledge of the defendant, prior to sentencing.

Monitored a heavy case load of a minimum of 400 cases.

Organized compliance checks with officers in different states and counties to monitor defendants while they were not residing in Caldwell County.

GREYSTAR, New Braunfels, TX 2013-2014

Leasing Professional

Answered customer inquiries, via correspondence and inbound phone calls, proactively mitigating their concerns and needs to increase the leasing sales volume in the office.

Closed the office for the night, reconciling outstanding leasing packets to expedite processing and restocked office items.

Leased the most undesirable apartment on the property by employing sales strategies and using superior customer service techniques.

CALDWELL COUNTY JUVENILE PROBATION OFFICE, Lockhart, TX 2012

Intern

Essential representative tasked with processing intake packets for juvenile offenders and communicating with the court and parents.

Developed a new organization system for files that expedited and more clearly organized the existing filing process.

Scheduled and executed an education program aimed at juvenile on job seeking and resume building, with other life skills.

EDUCATION

Bachelor of Arts, Criminal Justice, Texas State University, San Marcos, TX

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