KENNEDY P. JAVIER

Contact Information:

adrpi3@r.postjobfree.com

058*******

Tourist Club Building TGIF Electra St. Abu Dhabi United Arab Emirates Linkedin.com/in/kennedy-javier-170a15156

Driving License: ADTR156790

Experience 10 years in communication Systems, Server Management, Computer Software/Hardware, Network and System Administration Support, Project Implementation

AREAS OF EXPERTISE

Testing & Troubleshooting Project Management System Administration Vendor Relations Strategic Planning Resource Allocation

Effective Communication Team Leadership Business Continuity Data Backup & Recovery Data Center Management System Architecture Problem Solving & Decision Making

Windows Server Administration

• Domain Clients & Member Servers Permissions Active Directory Active Directory Roles Group Policy

• Software deployment Implementation Rollout Migration

• Domain & Forest Functional Levels DHCP DNS TCPIP Network Trouble shooting Zones

• Server Backup, Recovery and restore point ACRONIS 12.5

• O365 M365 Azure Administration, MDM, INTUNE Registration, configured emails and backup, Restore MS exchange

• Share Point folder access One Drive support for End user

• Support Operating system Win8 Win 10 Win11 Mac VDI Citrix director administrator

• Managing system administration, Microsoft Server administration 2008 R2, 2012 R2 2016, 2019 standard,

• VMware Sphere, Workstation Initial Configuration

• PABX AVAYA, CISCO Management VOIP

• Solar winds VPN SSL Forticlient, Palo-Alto Advanced knowledge Fortinet Advanced Cyberoam

• Cabling’s, Access point, Software and hardware management, Maintenance License software product in the organization, Asset IT accountability

• Advanced troubleshooting L1 L2 & installation Software hardware computer Peripherals IBM POS, WINCORE HHT, PORT Weighing scale configuration and support

• Responsible to identify basic hardware parts for installation of computer systems and different types of Printers Supports

• In house accountable for problem cause analysis FATM system resolution of routine customer problems and complexity resolution. Deployment of new unit laptop, desktop Standard Application in organization

• EDR Administration SOPHOS Management Console Anti-Virus Lumension. IVANTI BIT LOCKER ESET Sentinel One Force point Qualys Patching Management

• “Safeguard Encryption End point Security firewall Wanna Go

• Strong understanding Script Dos Commands, FTP, SMTP Connect direct Remote ware Retalix Middleware

• Leading Project PILOT, Implementation from UAT to Production, Migration

• CRM Integrations / Avaya Reporting tools Support / IVR installation DVR CCTV configuration

• Configuration access point, Routers

• Ticketing System OTRS BMC Helix ConnectWise Manage Engine ROYAL GROUP COMPANIES August 18, 2019 - Current

Khalifa Park Complex

Royal Group Head Office, PO Box 130666, Abu Dhabi

http://www.royalgroupuae.com/

I.T Support Engineer

Responsibilities:

• Design managing ticketing system to provide standard process and SLA for end-user by the incident, request, work-order hardware, software, and networking, Projects

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution to deliver a permanent solution based on the issue and details provided by customers

• Direct physical assessment through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information

• Receive and acknowledge phone calls from users and initiate to appropriate internal team for the related issue

• Identify and suggest possible improvements on procedures

• Providing L1 L2 Support on active directory, GPO, applied user’s Policy, Creating user access per business requirement, Accounts, modifying users by moving different OU, resetting and unlock user password, Moving host laptop or desktop in proper OU, giving member of entity access

• Enrolling computers and mobile phones with Microsoft Intune (MDM) to align with organization policies.

• Troubleshooting file server related issue, SQL, Services, Event’s logs, system Error

• Managing and monitoring Access Control System like BOSH, UNIS, and coordinating with vendor for resolution.

• Registration of device installation and configuration of M365 applications, laptops desktops mobile devices and troubleshooting.

• Support and troubleshooting for Meeting’s conference, Barco Click Share,

• Managing Microsoft Azure portal, Azure AD, Resource Groups, Monitor, Billing

• Managing Patching Management Through Qualys’s Administration schedule patching per entity and organization

• Providing Level 1 Support on Cisco Telephone, coordinating with next level support team for resolution.

• Providing remote support for Email, VPN, Oracle support, EPM support, QuickBooks, Hinawi’ Support.

• Providing printers supports Installation configuration, enable the features SMTP SMB and plotter support and coordinating with vendor for hardware replacement and maintenance.

• Configuration and troubleshooting Intune Mobile device apps management on user’s mobile device.

• Configuring VDI and installing three-way authentication on mobile device Citrix SSO troubleshooting issue related to VDI.

• Providing level 1 support on Oracle issues and coordinating with the Oracle team.

• Configuring New laptop as per the company policy and enrolling with Domain.

• Installation and configuration of company applications and troubleshooting issues coordinating with the vendor if needed

QuickBooks

OnBase

Citrix Workspace

Microsoft Office 365

Manage Engine

Oracle / EPM

BMC Helix

BOSH

Qualys’s

Palo Alto VPN SSL

FortiClient VPN SLL

Galaxkey

Cisco Jabber

Tally

Primavera

Autodesk

Adobe Pro

Teammate

Sentinel

Responsibilities:

MARCOM ARABIA COMPREHENSIVE DMCC January 21, 2018 - June 26, 2019 Events Managing Center

20 C 20TH Floor Gold Building tower. Cluster I

Jumeirah Lake Tower, Dubai

http://www.marcomarabia.com/

I.T Support Specialist

• Proving efficient standard service support for our client managing

• Administration creating new user active directory apply domain and computer policy

• Office365 admin account creation, migration, trouble shooting, managing configuration

• Share point configuration and access control, One drive, Shared folder

• Firewall administration and Management control (sonic mall / Fortinet)

• Configuration and trouble shoot Windows Server (2008 r2, 2012r2, 2016)

• Server backup NAS Cloud Wanna Go

• Handling Antivirus Volume license key, configuration and apply agent from all user Sophos, Macaffee

• All kind of Printer including configuration setup (smtp scan to email, FTP file transfer

• Network cable management. Trouble shooting, Identify the network issue / looping IP

• Access point, Routers, CCTV Setting and configuration, Management control

• Proving support for all kind of PC laptops Specialist in operating system Windows and Mac

• Meet our SLA service level agreements to all clients using ticketing system

• Managing extend remote session using teamviewer ID, anydesk ID

• Support and acting local IT for the organization,

• Handling projects, Team lead managing Migration,

• Handling asset of IT for all client’s, Inventory, user accountability

● Provide Technical Support Software in house application, Configuration, CRM, AVAYA, IVR, Reporting tools,

● IVR Avaya call management control

● Directs the diagnosis and resolution of network software problem

● Provide Hardware Support Desktop, Laptop, Printers, remote user using anydesk, teamviewer access

● Server Monitoring Hard drive / VM WARE / Firewall/ CyberRoam / Fortinet /End point security Management using Sophos

● Giving Permission, access within server, shared folder,

● Acting administrator for AVAYA user using AVAYA Management tools including configuration of Device IP Phone, Trouble shooting and implementing,

● Reporting GOS average time call and performance reports from agent

● First level Support for trouble shooting escalating issue to telco provider

● Mobile Configuration for inhouse application notification

● Time keeping administrator using ESCL Smart office suite, reporting tools and configuration for new and resign employees,

● Domain administrator, Microsoft 200*-****-****, Handling Physical server

● Handling Kiosk Machine Configuration Data base and inhouse application for event purposes, Registration

● Handling Projects, DATA Management, Server Management, implementation, Upgrades Telco communications,

● Fixed Asset accountability for all user, Inventory of IT asset, Management, Device

● Managing registration Events setup for device inhouse application. Kiosk, Printer, Server, Laptop, Data, network cables Responsibilities:

WATSONS PHILIPPINES May 23, 2015 - December 28, 2017 Health/Medical/ Pharmacy

9TH Floor West Quadrant One- Ecom Center Bldg.

Ocean Drive,Mall of Asia Complex Pasay City

https://www.watsons.com.ph/

I.T Supervisor – IT infrastructure

● Monitors Mainframe system processing activities by observing console peripherals input and output, to ensure through output data.

● Monitoring Server disk, Troubleshoot backup Error maintenance taking backup Retrieve production Server through Acronis, VMware.

● Develops and maintains the computer system operating schedules; analyzes computer system load and operating Problems to utilize equipment and personal effectively

● Determines appropriate reload and backup procedures for databases, monitors, records impact of aborted jobs on data base

● Supervises the training of users in the basic operation and maintenance of computer and related.

● Monitoring processing sale of 585 branch all over Philippines processed and re-process of other corrupted file re-allocating, fixed through Retalix middleware

● Directs the preparation and installation of network software such as Head office standard application management and Warehouse Management System.

● Directs the diagnosis and resolution of network software problem

● Performs related work appreciate to the classification as assigned preferably project: Window’s 7 migrations, implement new strategy’ Window’s Endpoint Security “LUMENSION” data domain, VOIP, Office 365, In house application, server backup,

● Supervises the ordering and inventory of spare parts computer, UPS, Cabling, Printer including communicate third party

● Creating new users, managing domain, AD active directory, installing new requirements as per users need and company policy

FU-COM L.L.C (GEANT ) March 2, 2013 - 2015

Shaik road 38323, IBN BATUTA MALL,

Gardens Dubai, U.A.E

Senior I.T Helpdesk / I.T Support

Responsibilities:

● Providing all kind of system support of all stores of GEANT around UAE as required, either through phone or onsite. Giving network support and desktop support to all users. Managing active directory, creating new users, managing domain, installing new requirements as per users need and company policy.

● Provide Technical support for the hardware and software issues of Desktops.

● Sytem PC IP Configuration, User Creation and Support.

● Resolve day-to-day technical issues involving email, network issues, applications, hardware & Software, Incoming phone call issue from different branch peripherals.

● Day to Day Monitoring of WAN connectivity of different branch offices all over Dubai and Abu Dhabi and follow up with ISP providers during Failure of links.

● MS Exchange Server Administration, SharePoint Administration, setting up of network in new buildings.

● User account creation & Group Policy Management.

● Coordination, maintenance and troubleshooting of the problems related to Network, Internet Gateway, and servers, Desktops, Laptops, Printers & Scanners, IP Telephony, daily backup checks.

● Coordinate and follow up on Technical issues with the IT project Team or external suppliers.

● Prepare Technical documentation, reports, maintaining IT inventory records.

● Checking and managing troubleshooting POS IBM machine hardware (Drawer, desk scanner, keyboard, customer display, gun Scanner)

● Running Daily Sales reports, Invoice,

● Managing and creating users in company ERP G.O.L.D according to the designation Responsibilities:

SAMCO (Saudi Marketing Co. LTD June 12, 2011 – 2013 4605 Dammam 31412, Kingdom of Saudi Arabia,

Al, Amir Metab St. Jeddah Kingdom of Saudi Arabia

Electronic Data Processing (ORACLE) (EDP)

● Installation, Coordination and Administration of all IT related tasks

● Providing technical support to end users (deals with more than 18 nationalities) on 24/7 basis.

● Operates a variety of electronic data entry (Invoicing) and processing related equipment to generate computer input.

● Maintain detailed logs of document input and output productions.

● Enters data from log sheets to update and maintain master file to file.

● Generates cashier summary sales and cash reports.

● Monitoring and updating POS machines data.

● Printing of Barcodes and Shelf label tag. Update change price items daily.

● Enters orders of store either direct or indirect and send to organizations

● Enters Direct order verifying and submitted as needed in store maintenance

● Data transfer items from branch to branch (Interorganizational Transfer)

● Troubleshoot common hardware and software problems Richwell Trading Corporation June 6, 2010 – March 18, 2011

# 25 Maharlika Highway, Cabanatuan City, Philippines WAREHOUSE OFFICE STAFF ENCODER (Product Return Section Responsibilities:

● Encoding of pertinent reports needed by immediate superior and top management such as: Memorandum, Discrepancy reports, Damage Reports, Daily Delivery reports, including Daily, Weekly and Monthly receiving reports

● Supervisor’s assistant for monitoring manpower and Supervisor’s officer in-charge.

● Participate Mid-year and Annual Inventory. Filing documents.

● Performs Quality control, quality checking and classifications of items.

● Assigned in RUD (Rejected upon Delivery), pull-out, returns, transfer, receiving and checking the completeness and accuracy of information. Prepare monitoring reports. Process Inbound and Outbound activities in warehouse PROJECT

Data Management - Implementation and upgrades Data and Voice port for Marcom Arabia January 30, - February 6, 2018 and from Call center including additional Data

Termination PABX to new IP Voice phone March 6, 2016 Marc 25 2016 Lotus noted email to O365 Implementation and Migration December 20, 2016 March 2017 Upgrades UPS Server March 20 – 2018

Storage Backup January 2016 – June 2016

Migrate more than 100 VM servers from Acronis 11.5 to EMC Avamar 7.5 Backup Storage/ November 2016 January 2017 Archiving System. Create Disaster recovery

Migration POS Retalix Middleware, DATA Base, server PC BOPC December 2016 March 2017 Migrate Physical servers to Virtual machine servers January 2017 – July 2017 We use Acronis to migrate physical servers and restored to VMware February 2017 August 2017 Windows 10 Migration version 1903 October 2019 -November 2019 M365 Rollout Migration October 2019 -December 2019 Fortinet VPN client Migration January 2020 February 2020 Helix BMC June 2020 - July 2020

Cisco Jabber July 2020 – August 2020

Citrix Rollout Migration July 2020 –August2020

Far Eastern University

Bachelor of Science in Computer Science

4 years BSCS

Nicanor Reyes St. Manila, Philippines

Age :31

Citizenship: Filipino

Civil Status: Married

Language spoken / Written: English/Arabic

Passport Identification #: EC82043908

Reference: Kholoud Barakat Regional Manager Manoj Ramachandran Edayath IT Group Manager

+971********* +971*********

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