Package Handler Customer Service
Resume:
PROFESSIONAL SUMMARY
Multi-talented Specialist with a quality-driven and disciplined
approach to completing Customer Service. Decisive leader, strategic planner and complex problem-solver with 6 years of Customer Related experience. Pursuing new professional challenges with a growth-oriented company.
Driven student leveraging studies in Sociology with a minor in psychology seeks real-world experience as a CPS social worker. Offers strong interpersonal and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Talented student with industrious and systematic approach to learning information. Open and clear worker with disciplined execution and methodical nature. Extensive knowledge of research and software skills.
Motivated student working toward a Bachelors Degree in Sociology . Possess experience in Sociology and psychology . Proven success working within fast-paced, collaborative settings. ACCOMPLISHMENTS
WORK HISTORY
Apple Specialist, 06/2021 - Current
Teleperformance USA, Baltimore, MD
Baltimore, MD 21206
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SKILLS
DESTINY WRIGHT
• Used Microsoft Excel to develop inventory tracking spreadsheets. Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
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Followed all company policies and procedures to deliver quality work.
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Communicated with management to request maintenance assistance for all Apple equipment.
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Maintained knowledge of current sales and goals for each Apple product, quality compliance and customer experiences.
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• Customer Relations
• Written Communication
Organization and Time
management
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• Adaptability
• Conflict resolution
• Collaboration
• Teamwork
• Data Collection
• Team Building
• Training and mentoring
• Documentation expertise
• File management
• Client Support
• Guest Services
• Flexible & Adaptable
• Responsible
• Client Service
• Performance improvement
• Complaint resolution
Package Handler, 03/2020 - 05/2020
Amazon, Baltimore, MD
Cashier/Cook, 06/2019 - 01/2020
Royal Farms, Baltimore, MD
+ Edit or add your own
Cashier/Front Line, 06/2017 - 12/2018
Qdoba Mexican Eats, Nottingham, MD
EDUCATION
High School Diploma, 06/2019
Loaded package containers onto forklifts and transported into packaging areas.
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Prepared pallets of boxes for easy transportation between customer and storage locations.
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Followed verbal and written instructions to properly move and ship products.
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• Restocked and organized merchandise in front lanes. Helped customers complete purchases, locate items and join reward programs.
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• Collected and authorized payments of guests.
Operated cash register to record transactions accurately and efficiently.
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Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
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Helped customers complete purchases, locate items and join reward programs.
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Worked closely with shift manager to solve problems and handle customer concerns.
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Approached every question or concern with calm and level-headed approach.
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Answered questions about store policies and addressed customer concerns.
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Operated register system to process new purchases, item returns and merchandise exchanges.
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Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
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Performed cash, card and check transactions to complete customer purchases.
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NAF High School - Baltimore, MD
Still Completing, Sociology With A Minor in Psychology, Expected in 03/2023
Trinity Washington University - Washington, DC
• Dean's List 2017-2019
• Continuing education in Sociology
Awarded Top 10% of the Entire Class of ‘19 & 28,000 worth of scholarship & grants!
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• Received Trinity Leadership scholarship
• Continuing education in psychology
• Continuing education in Sociology with a minor in psychology
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