Membership Manager Customer Service
Resume:
MELISSA NICOLE JONES
Denver, CO 80236
**************@******.******.***
QUALIFICATIONS
I am proud of my high level of work ethic, and of the impact it has had on my peers. As Captain of the Baylor basketball team, I was proud to lead our team to the NCAA Final Four Tournament. My watchwords have been: Excellence in individual performance, teamwork, leaded by example, and integrity. I am looking to bring these same qualities and talents to your workplace. My varied work experiences have “cross-trained” me so that I can handle a variety of situations and tasks.
·Management Marketing and promotions
·Communications Sales
·Public relations and event planning CPR Certified
EDUCATION
Masters Discipline: Education 2014-Current
Durham University, Durham, England
Masters Discipline: Athletic Administration 2012
University of Mary Hardin-Baylor, Belton, Texas
Bachelor of Arts Major: Communications 2007 - 2011
Baylor University, Waco, Texas
JOB CAREER EXPERIENCES
Youth Services Specialist III
Colorado Department of Human Services
Current
PR/MARKETING AND SALES SPECIALIST April 2019-2020
Richard Karr Motors
Assist with any local events to be a representation of the dealership
Selling New/Used vehicles
Client satisfaction
HUNTING LEAD January 2019-May 2019
Bass Pro
Responsible Managedfor all employees associates in the hunting department scheduling and reviews
Selling Marketing handguns, rifles, shotguns, suppressors, scopes, etc.
Ensuring all transfer paperwork is properly filled outcompleted correcting and submitted accordingly
UTILITY INSPECTOR May-September 2018
Noble Midstream
·Compliance with OSHA and environmental regulations
·Planning job sites Job site planning
·Ensuring no disruptions will occur environmentally before breaking ground on job sites or R.O.W
LEHR INSPECTOR January-May 2018
MillerCoors
·Quality control to ensure no recallsminimize product recall
CLUB VISA MEMBERSHIP MANAGER 2016 - 2017
Cabela's Foremost Outfitter
In charge of entire Visa department in Thornton, CO.
Customer service and satisfaction.
Scheduling for all associates working in my department
CLIENT ASSOCIATE 2015 - 2016
Wells Fargo Advisors
Financial planning
Prospecting
Customer relations
WOMEN'S ASSISTANT BASKETBALL COACH 2014 - 2015
Durham University, Durham, England, United Kingdom
•Game film analysis and breakdown
•Providing scouting reports on opposing teams
•In charge of organizing and scheduling team activities. (i.e practice times and training sessions)
ASSISTANT DIRECTOR OF DEVELOPMENT 2013 - 2014
Baylor University, Waco, Texas
·Produce relationships with donors and Baylor alumni
·Create and maintain donor relationships and complete satisfaction
·Promote a Christian perspective on decision making and doing right
ATHLETIC PROGRAM ASSISTANT 2012
University of Mary Hardin-Baylor, Temple, Texas
·Worked under the Athletic Director supporting all athletic programs
·Played major role in community/fan involvement for athletic events
·Experience with color broadcasting
EDUCATION & CREDENTIALS
Masters Discipline: Education 2014-Current
Durham University, Durham, England
Masters Discipline: Athletic Administration 2012
University of Mary Hardin-Baylor, Belton, Texas
Bachelor of Arts Major: Communications 2007 - 2011
Baylor University, Waco, Texas
ACTIVITIES
·Baylor University Women’s Basketball 2007 - 2011
·Baylor Women’s Basketball Team Captain 2010 - 2011
·Baylor University Women’s Volleyball 2011
·Fellowship of Christian Athletes 2007 - 2011
·Baylor Leadership Academy 2008 - 2011
AWARDS
·Big 12 Female Sportsperson of the Year 2011
·Basketball Jersey Retired – Baylor University 2011
·AP All American Honorable Mention 2011
·NCAA (Dallas Region) All Tournament Team 2011
·Big 12 Championship All Tournament Team 2011
·World Vision Classic All Star Team 2010
·Big 12 Sixth Man Award 2009
·Big 12 Commissioner’s Honor Roll Fall and Spring 2007 - 2010
VOLUNTEER/MISSION WORK
• Hoops Forfor Hope mission trip to Bangalore, India 2015
·Baylor Sports Ministry Team to Kenya, Africa 2009 - 2011
·Volunteer at local soup kitchen 2007 - Current
·Volunteer at hospital 2007 - Current
·Volunteer at Salvation Army 2007 – Current
Hobbies and core: I value family, religious beliefs, sports, and outdoor activities
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