Caitlin O'Callaghan

781-***-****

** *** **** ***. ******, MA 01908

adrper@r.postjobfree.com

As a friendly, hardworking bar manager of a successful restaurant, I cultivated a large and loyal customer base, consistently bringing in new clientele while maintaining a steady base of longtime regular customers. In addition to providing impeccable customer service, I was responsible for thousands of dollars in cash, making deposits, reconciling credit cards, reviewing daily reports such as sales vs. labor then making adjustments based on my findings and overseeing the training of new hires. Work Experience

Bar Manager

Tides Restaurant & Pub - Nahant, MA

December 2003 to June 2022

• Reviewed daily reports such as Sales vs. Labor, Voids, Promotions/Discounts etc… adjusting schedules and providing more training to save the company money

• Dealt with customer complaints so that customer leaves satisfied & wanting to return with minimal or no cost to the business

• Was responsible for cashing out/reconciling/changing over of all cash drawers and server banks.

• Cultivated & maintained a database of over 8,000 customers. Created & applied specials daily/weekly/seasonally

• Served a 30 seat bar by taking food and drink orders, clearing dishes, washing glasses & maintaining a spotless bar while making drinks for bar customers as well as customers at tables Bar Manager

Kelley Greens Golf Course & Clubhouse- Nahant, MA

May 2007 to December 2017

• Took weekly accounting of food and beverage consumption to determine purchasing and ordering requirements.

• Analyzed sales reports and customer feedback to make menu revisions and run promotions in order to bring golfers into the clubhouse for food/beverage service more often

• Scheduled use of facilities and catering services for events such as banquets, receptions and golf outings, negotiating detailed contracts with clients Administrative Assistant

Tides Restaurant & Pub - Nahant, MA

June 2008 to December 2015

• Provided administrative support for human resources, payroll and billing departments

• Maintained all files, including but not limited to schedules, invoices, employee records, customer data base, promotions and daily/weekly/annual reports

• Composed correspondence to customers, vendors and employees

• Processed purchase orders

• Analyzed invoices assessing best price and reliability of delivery to determine which vendors are most cost-effective & time-efficient for the business

Business Credit Representative

Volt Management Cellular - Lynn, MA

July 2005 to December 2005

• Upheld the Volt standard of hassle-free customer service

• Worked as liaison between our customers and T-Mobile, collaborating with a small team to observe then resolve interdepartmental calls for assistance

• Cultivated relationships and gained the trust of a variety of dealers and their customers evidenced by repeat business

Education

B.A. in ENGLISH/SECONDARY EDUCATION

FRAMINGHAM STATE UNIVERSITY - Framingham, MA

2005

Skills

• Customer Service • Conflict Resolution • Critical Thinking • Problem Solving • Restaurant Management

• Bartending • POS • English • Catering • Payroll • Restaurant Experience • Negotiation • Human Resources • Leadership • Time Management • Serving Experience • Event Planning

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