JOY FRANCKHAUSER

**** ********** ****

Hickory, NC 28602

828-***-****

adrpe1@r.postjobfree.com

A skilled customer service professional with over 20 years experience in the transportation, insurance, and food & hospitality industries. Solid track record of quickly building relationships and delivering results. Driven to find actionable solutions to address all customer and client needs. Proven ability to communicate effectively and persuasively. Self-starter that is comfortable operating collaboratively within a team or individually. I strive to exceed business objectives while supporting the company’s mission, values, and brand. Skilled in troubleshooting, problem identification, and resolution. Analytical with sound judgment and strong decision making abilities. Employment Experience

OLIVE GARDEN September 2013 – Present

Hickory, NC

Server/Sales Person

Deliver genuine best-in-class hospitality while greeting and establishing rapport with guests and drive an exceptional dining experience.

Guide guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Take accurate orders and partner with team members to serve food and beverages that exceed guests' expectations.

Provide friendly and attentive service that makes guests feel well taken care of and builds their intent to return.

Help identify and eliminate any barriers to guest service. Exhibit effective communication skills for responding to a variety of guest issues.

Responsible for on-boarding and training of new hires.

Consistently meets and exceeds customer service scores. Top Box and P1 scores have been in the top employee results for location for 3 years as it relates to delivering a genuine dining and customer service experience.

Demonstrate daily the ability to multitask in a fast paced work environment, flexibility, problem solving skills, conflict resolution, strong teamwork, relationship building, and positive communication. CAROLINA INSURANCE & REALTY CO. January 2011 – March 2012 Hickory, NC

Customer Service Representative

Accountable for filing insurance claims for commercial lines, producing insurance certificates, taking payments for insurance coverage, billing of insurance premiums, obtaining quotes for coverage and ordering driving records. LIBERTY EXPRESS TRUCK BROKERS September 1992 – September 2006 Conover, NC

Office Manager/Transportation Manager

Maintain all office services to include responsibility for overseeing shipment coordination and routing, preparing budgets, accounts receivable, accounts payable, workers compensation insurance and claims, collections, billing, payroll, fuel taxes, license plate renewals, tax preparation information for accountant, process accident and injury information, oversee entering employee hours into payroll system, and daily deposits for company and weekly for employees.

Review invoices for accuracy and confirm all are posted in the proper period and all unbilled tickets are accrued. This includes assisting with collection of past due invoices.

Answer and respond to phone calls and emails from current and prospective customers.

Direct investigations to verify and resolve customer or shipper complaints.

Ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.

Partner with safety team to promote safe work activities by conducting safety audits and attending company safety meetings.

Responsible for staying current with various regulations including those related to hazardous shipments, employee safety, and freight classifications.

Maintain daily dispatch to ensure knowledge of personnel activities, schedules, company coordination and routing.

Ensure that all permits, licenses, insurance records, shipping documents are properly prepared, and maintained.

Prospect, qualify and generate new sales opportunities. . Education

Newton-Conover High School - Newton, NC

High School Diploma