Customer Service Representative

SUMMARY

SKILLS

EXPERIENCE

Malisha Gilkie

317-***-**** ********@*****.*** Indianapolis, IN 46224 Hardworking and reliable person with years of experience as a caregiver and a driver. Enjoy helping others, a team player, positive attitude, goal minded, and a professional. Route management

Safe driving techniques

Confidentiality understanding

Passenger support

Driving and transportation

Vehicle maintenance

Organization

Customer service

Problem resolution

Team building

Project organization

Communications

Supervision

Planning and coordination

Security systems

Team management

Uber Driver, Uber, December 2019-Current

Indianapolis, IN

Transported clients to specified destinations safely and on-time. Direct Support Professional Tier 3, Meaningful Day Services, December 2017-March 2020 Indianapolis, IN

Mentor and train new staff

Organize fund raisers

Programming

Operate a candy store

Volunteer services project

Transport

Administer medications

Daily documentation

Assist clients with goals and activities

Shop for supplies and groceries

Meetings

Home Health Aide, Adaptive Nursing And Healthcare Services, June 2016-December 2017 Bloomington, IN

Monitored client's well-being, safety and comfort under direction of physician. Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.

Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.

Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.

Maintained clean and well-organized environment to promote client happiness and safety. Furnished personal care to clients within private home settings and championed patient independence and well-being.

Daily documentation.

Home Health Aide, Hoosier Home Health, September 2015-September 2016 Bloomington, IN

Monitored client's well-being, safety and comfort under direction of physician. Supervised medication administration, personal hygiene and other activities of daily living. Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.

Planned optimal meals based on established nutritional plans. Helped clients stay happy and healthy by providing mental and emotional support. Light duty cleaning.

Daily documentation.

Direct Support Professional, Meaningful Day Services, June 2015-August 2015 Indianapolis, IN

Administered necessary medications as directed by care plan. Working on goals and activities.

Taking clients out into the community on outings.

Daily paperwork.

Transport.

Meetings.

Direct Support Professional, Stonebelt, July 2012-March 2015 Bloomington, IN

Supervised medication administration, personal hygiene and other activities of daily living. Transported clients to doctor's appointments and other related errands. Assist with cooking and cleaning.

Teaching clients how to be independent.

Working on goals.

Daily paperwork.

Monthly meetings

Direct Support Professional, Options For Better Living, July 2008-June 2011 Bloomington, IN

Transported clients to doctor's appointments and other related errands. Documented client progress in charts and logbooks. EDUCATION AND TRAINING

Cooking and cleaning.

Taking clients out into the community on outings.

Working on goals and activities.

Bathing, dressing, and personal hygiene.

Administering medications.

High School Diploma

Michigan City High School, Michigan City IN June 2001

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