Library Assistant Customer Service
Resume:
Kellan Staninger
**** ****** ****** • San Diego, CA 92115 • 619-***-**** • **********@*****.***
EDUCATION:
Bachelor of Arts, English, Graduated 2020
The University of California, Berkeley, CA
WORK EXPERIENCE:
Executive Communications Writer January 2022-Current Palomar College, San Diego CA
● I write and edit the President’s many communications including emails sent to the entire college community, weekly updates posted to the college website, speeches, and social media posts on LinkedIn and Twitter. I use Track Changes in Microsoft Word daily to edit the President’s communications. Project Assistant March 2021-Current
San Diego College of Continuing Education, Cesar Chavez Campus, Administrative Office
● Administrative/clerical support and student services. Duties include: Answering phone calls, providing customer service at the administrative office front desk, processing student enrollment paperwork and applications, maintaining academic records, and creating and updating data spreadsheets with Excel.
● I work at the administrative office in person where I provide customer service to students. I answer a heavy amount of phone calls. I also book counseling appointments for students
● I also coordinate meetings and book travel for the Dean of the campus.
● Assisted with refining and improving the enrollment process for SDCCE’s healthcare programs.
● Implemented and organized the online software EZ Text project, which is used to text important updates and information to students
Academic Advisor September 2018-May 2020
University of California, Berkeley Athletic Study Center, Berkeley CA
● Provided academic support to students in a variety of subjects including Business, Statistics, English etc.
● Specialized in teaching academic writing and analyzing texts.
● Advised students on choosing courses. Taught MLA formatting.
● Provided advising services in a remote environment through Canvas and Zoom, and associated technologies including Google Docs and Microsoft 365.
Library Assistant January 2017-May 2018
Music Library at University of California, Santa Barbara CA
● Duties included creating records for materials received, database management, project planning and implementation, cataloging, inventory, and customer service.
● Staffed the reference and help desks and provided assistance to library patrons with research and technology questions.
● Maintained physical library book collection; moved materials and organized physical items. SKILLS:
● Very adept at all Microsoft office applications including Outlook, Teams, Excel and Word.
● Proficient with Adobe software and making PDFs with Acrobat.
● Lots of experience writing academic papers in MLA and other academic formatting guidelines.
● Skilled writer, editor and communicator. Advanced grammar and punctuation.
● Independent worker and strong interpersonal skills.
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