Customer Service Data Entry

Barbara Meeks

**** ******** ******

Benton Harbor, MI 49022

C: 269-***-**** ********@***.***

PROFESSIONAL OBJECTIVE:

To secure a full time responsible and challenging position in an organization to expand my learnings, knowledge, and skills.

SKILLS & QUALIFICATIONS:

Recruit Critical Thinking

Sales Decision Making

Customer Service Problem Solving

Human Resource Verbal & Written

Communication Skills Time Management

Self starter Public Relations

Interpersonal Skills Payroll

Planning Community Outreach

Data Entry Marketing

Strategic Planning

EXPERIENCE:

Four Winds Casino – Gaming Attendant New Buffalo, MI 40 hours/weekly 10/2021 – Present

Interact with multiple customers, encouraging guest to play midway games, provide courteous, efficient, and friendly

customer service. Interact with children and their families.

Census Bureau – Field Supervisor Remote 40-60 hours/weekly 07/2020 – 10/2020

Supervised staff performance that includes on the job observations, monitoring of various performance metrics. Assist with training of employees, review and approve payroll and leave submissions for their staff.

United States Post Office – Holiday Clerk 32 - 40 hours/weekly 11/2020 – 12/2020

Sort packages, prepared work area and removing mail from bins and placing into trays or containers, monitored mail flow and culling out non-processable items.

Purity Cylinder Gases - Airway Oxygen Benton Harbor, MI 40 hours/weekly 08/31/2017 – 03/2019

ISR

Assist customers by demonstrating or answering product and service questions and suggesting information about other products and services

Process and take all incoming checks and cash from customers to the bank for deposit and keep record of all deposits

Open customer accounts by recording account information. Maintains customer record by updating confidential information

Four Winds Casino Hartford, Michigan 32 hours/weekly 08/1/2015-09/26/2015

Cage Cashier

Provide customers with integrity and respect while performing various financial transactions; credit card advances, check cashing, wire transfers, process tickets, and exchanging chips for cash

Balance cash drawer

Complete required paperwork accurately

Domino’s Pizza Benton Harbor, MI 60+ hours/weekly 12/2002 - 9/2012

Franchisee

Managed all aspects of the hiring, recruiting, interviewing, of employees to fill vacant positions, extend all job offers, pre-employment screenings, new hire package and paperwork and ensured employees on-board process was maintained, effective team building and working relationships with staff and customers, employee concerns, complaints, Accounts Payable/Receivables, Payroll, Prepare and analyzed comprehensive reports, Supervised, Managed the Development and Implementation of soft skill training, to include Customer relations and service.

Education

Siena Heights University, Benton Harbor, MI BA Major: Business Administration 2000

Lake Michigan College, Benton Harbor, MI AA Major: General Studies 1986

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