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LAURA LETICIA JIMÉNEZ CASTILLO

Cloud Administrator/Project Manager

925-***-**** ************@*****.***

Professional Summary

Proficient and motivated professional with more than 15 years of experience evolving along with the IT Industry. An energetic and entrepreneurial person, skilled in building functional teams, with a solid record of leadership, Active team player to achieve the goals. Motivator who has the added advantage of technology to achieve timely results. Analytical thinking and customer oriented.

PROFESSIONAL EXPERIENCE

CITIBANAMEX Querétaro, México

Cloud Tenant OPS October 2021 to present

Administration of Micro services platform

Change coordination between vendor an internal users.

Starting developing the Gemfire capability.

Creation of content in Confluence.

Managing all the issues and tasks in Jira.

Starting the capacitation in Open Shift.

Since this is a new area we are developing our skills, meanwhile all the process are done in México.

USA, APAC, LATAM in our time zone coordinator duties

TCPIP S.A de C.V. Querétaro, México

AWS Cloud administrator December 2019 to October 2021

AWS platform administrator.

Optimize the resource

Creation and managing:

oVPC’s, S3, EC2’s, ECS, Elastic Beanstalk, EBS

oCloudFormation

oACM, Route53, CDN

oRDS’s, Dynamo DB, topics, EFS’s, Cloud Watch

oIAM, Secrets Manager, WAF & Shield

Documentation and training process over new discoveries.

Contact point with AWS and Rackspace.

Optimize the resources & work on resource tagging to allocate costs and for carefully planning of budgeting, governance, and reporting.

Follow agile methodology, and scrum frameworks as part of daily activities in the company

Monitor effectively charging and cost optimization strategies.

Managing the complete AWS life cycle, along with security, provisioning, and starting with automation.

Tata Consultancy Services Querétaro, México

Azure Support Administrator August 2018 to December 2019

Azure platform administrator

Handling Subscriptions

IaaS Support and budget advisory for execution

Handling RGs, LBs, Policies, Storage Accounts, NSG rules, VM creation, VNET

Change Management, create and execute change request, service request and incidents

Major Incident Management for Cloud related issues

Knowledge and Documentation for the created process

We are working globally between four countries supporting Asia, America, Europe and Oceania

Customer Delivery, acting as front face for Cloud Operations with the customer

Tata Consultancy Services Washington D. C. USA

Migration Project Manager October 2017 to March 2018

Migrated over 2,000 stations in 5 months period from Windows 7 to Windows 10

Leaded the User’s Training

Defined the SCCM policies for administration

Delivered final project documentation for the Migration

Tata Consultancy Services Querétaro, Mexico / Madrid, Spain

Service Delivery Manager September 2011 to March 2017

Front Facing the Customer for the delivered services.

Leader for 50 Member team size.

Owner for SLA’s stated on the SoW.

Recognized for achieving 99% of effectiveness on deliverables.

Leading L3 towers, supporting L2 and L3, Networking, Storage, Middleware, Data Bases, Operating Systems.

Responsible to deliver the weekly report about compliance in change and major incident execution.

Owner for weekly CAB meeting.

Maintained 24*7 window of support between India, Spain and Mexico.

Continuous exposure with the customer which led to greater confidence and security to them.

Budget and revenue management working directly with the account manager.

Produban - Santander Querétaro, Mexico

Storage Administrator November 2010 to September 2011

Analysis and creation of Change Requests

Zone and Lun creation in storage devices (EMC, Hitachi, NetApp, IBM)

Box cracking in Data Centers

Size and Space management between disks and servers

Documenting about change request and disk allocation processes

Kio Networks Querétaro, Mexico / Mexico City

System Administrator April 2010 to September 2010

AIX system administrator

Console administration

Resource distribution

Change execution

Creation of FS, LV, VG, NFS

HACMP Cluster failovers

Maintained the servers availability up to 99%

Libertad Servicios Financieros Querétaro, Mexico

Infrastructure Coordinator June 2006 to April 2010

Data Center manager.

Elaboration of documents for DRP and BCP in order to follow the process to be into CNBV.

Tenders and contracts.

Budgeting for fiscal years.

I was responsible for around 20 people. Infrastructure team and operation team.

I was responsible for verify the release of a new product or update.

Application maintenance.

Responsible for the compliance in Service Center.

Hardware maintenance

TECHNICAL SKILLS

Operatin systems: Windows 7, 10,Linux

Software: Oracle, SQL, Visio, Office 365, Teams, Project, SCCM, Service Now, Remedy, Service Center, Nagios, Jira,

Hardware: San (Hitachi, EMC, IBM), Blade Center.

Cloud: AWS, Azure.

Management tools: Visio, Jira, Cofluence, Share Point, One Drive

SOFT - SKILLS

Management

Negotiation

Persuasive

Teamwork

Resilience

EDUCATION

Computer Science Bachelor’s Degree Universidad Autonoma de Querétaro 2000- 2004

TRAININGS

AWS Certified Solutions Architect - Associate 2020.

Azure A-300 Essentials

Agile Practitioner, TCS Internal

SCRUM Master, Scrum Master Institute

ASCENT – The Foundation for Leadership

Six Sigma - Green Belt

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