Customer Service Pharmacy Tech

JORANNA JOSEPH

**************@*****.*** · 850-***-****

EXPERIENCE

2014– 2019

DESIGNATER HITTER/PHARMACY TECH, walgreens

Customer Experience

Engaged customers and patients by greeting them and offering assistance with products and services. Resolved customer issues and answers questions to ensure a positive customer experience.

Modeled and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Performed duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining workflow.

Processed (correct and resubmit) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assist and support Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking, and storing shipment of pharmaceuticals.

Assist Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.

Completed special assignments and other tasks as assigned.

DECEMBER,2019 – APRIL 2021

BAKERY CLERK, publix

Provides premier customer service, including greeting customers and answering their questions.

Sells products by providing customers with information needed to make product-related decisions.

Takes and fills special orders for customers.

Packages, labels, and prices products for self-service.

Maintains and fills bakery trays, display cases, and ingredient bins.

Operates the scale and the bread slicer

Assists with unloading trucks and organizes and restocks supplies.

Follows sanitation and safety guidelines.

Assists in cleaning duties and other duties as assigned.

DECEMBER,2019 – CURRENT

PHARMACY TECH, CVS

Engaged customers and patients by greeting them and offering assistance with products and services. Resolved customer issues and answers questions to ensure a positive customer experience.

Count, measure, and compound prescriptions, applying labels and verifying accuracy with Pharmacist prior to dispensing

Aid in filling, processing, and dispensing medications

Re-package and label medications

Adhere to safety practices to ensure quality care for patients

Maintaining pharmacy's (and its patients' employees') safety by adhering to infection-control procedures, policies, and regulations

Verify patient insurance information and process claims; investigate and quickly resolve patient billing and insurance concerns

Administered Covid-19 test and prepare vaccines

EDUCATION

HIGH SCHOOL DIPLOMA, Blanche Ely high school

Graduated: May 2015

Grade Point Average: 3.0

CERTIFICATION & SKILLS

Certified Pharmacy Technician

Full Specialist Esthetician

Computer efficiency, including: Microsoft Word, Power Point, and Excel

Bilingual: English and Creole

Problem Solving

Scanners, Cash registers

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