Overnight Concierge/Front Desk
Resume:
CRAIG WILLIAMS
EMAIL:
***********@****.***
PHONE:
ADDRESS:
**** * ****** ***, *** 432 West
Hollywood, CA, 90038
CONTACT
PEPPERDINE GRAZIADIO SCHOOL
OF BUSINESS
Los Angeles, CA
Master of Business
Administration (M.B.A.)
Management (May 2019)
TEMPLE UNIVERSITY
Philadelphia, PA
Bachelor of Science (B.S.) Political
Science (Jun 1988)
EDUCATION
Residential Building Concierge/Front Desk
Santa Monica Bay Towers Homeowners Association, Santa Monica, CA / Oct 2007 - Mar 2015
Night Auditor/Front Desk
Various Hospitality Venues Jan 1997 - Dec 2007
EXPERIENCE
• Greet guests and announce visitors to residents
• Maintain log of visitors, vendors and package deliveries Secure building exits, perform security rounds of
building and perimeter
•
• Provided directions to guests.
Provided information about local shopping, dining, nightlife and recreational destinations.
•
Picked up and delivered items and ran errands for
residents and guests.
•
• Carried out unusual requests as necessary
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
•
Posted charges for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
•
Computed bills, collect payments and make change for guests.
•
Reviewed accounts and charges with guests during
check out process.
•
Greeted, registered and assigned rooms to guests of hotels or motels.
•
Arranged tours, taxis and restaurant reservations for customers.
•
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
•
• Made and confirmed reservations.
Prepared for basic food service, such as setting up continental breakfast and coffee and tea supplies.
•
References available upon request
REFERENCES
Contact this candidate