Customer Service Support

Melissa Garland

MELISSA JANE GARLAND

Reno, NV **502

************@*****.***

+1-775-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Co-Owner and Vice President

ACME LIQUIDATORS LLC - Reno, NV

February 2009 to February 2022

Customer Service, Sales Management, General Operations, Human Resources, Janitor, Payroll. Accounting. Marketing, Networking, Microsoft Office. Quick Oops, Peachtree, Delivering. Cashier, Banking, Hiring, Firing, Traveling, Retail, Customer Support,, Teaching OSHA rules and regs. Coaching, Property Management, Inventory. Taxes, etc...

Education

Certificate in Real Estate and Property Management Hondros College - Columbus, OH

February 1993 to June 1995

High school diploma in General Studies

Hilliard Davidson High School - Hilliard, OH

August 1984 to June 1988

Master's degree in BUSINESS

Skills

• Operations Management (10+ years)

• Outside Sales (10+ years)

• Negotiation (10+ years)

• Business Development (10+ years)

• Account Management (10+ years)

• Profit & Loss

• Strategic Planning (10+ years)

• Sales Management

• Management

• Inside Sales

• Budgeting

• Relationship Management

• Purchasing

• Customer service

• Project Management

• Process Improvement

• Customer Relationship Management

• Property Management

• Pricing

• Research

• Product Development

• CRM Software

• Salesforce

• Merchandising

• Business Analysis

• Fundraising

• Branding

• Financial Report Writing

• Change Management

• Forecasting

• Program Development

• Supply Chain

• Analytics

• Sales

• Microsoft Office

• Commercial driving

• Food service

• Time management

• Supervising experience

• Landscape maintenance

• Protective Security (10+ years)

• Route driving

• Microsoft Excel

• Computer literacy

• Retail sales

• Surveillance

Certifications and Licenses

Real Estate License in Columbus, Ohio

Assessments

Customer Focus & Orientation — Highly Proficient

September 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Written Communication — Proficient

September 2020

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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