Customer Service Document Control

Leslie Vargas

Mobile: 713-***-****

*********@*****.***

PROFILE: High caliber, results-oriented experience in Sales, Costumer Service and Management. I hold a natural ability to multi-task while ensuring productivity and solid bottom line results. Effective team player with strong work ethic through consistent proven track record and the skillset to oversee departmental operations and quality customer service. CERTIFICATIONS:

• TABC Certification

• CPR/AED First Aid

SKILLS:

• Extensive sales experience

• Relationship building & fostering

• Efficient team support

• Proficiency in MS Applications

• Strong written & verbal communication

• Multi-tasking capability

• Document control & reporting

• Optimal customer service

• Bilingual – English & Spanish

PROFESSIONAL EXPERIENCE:

Coca – Cola Southwest Beverages – Houston, Texas

October 2020 – Present

Sales Merchandiser

• Maintain area of responsibility in designated accounts.

• Compose and communicate concerns to customers and company leadership.

• Manage and maintain back rooms through organization and condensing back stock.

• Replenish, face, rotate and repack product daily for best customer value.

• Monitor, chronicle and report back stock inventory levels to ensure in stock.

• Evaluate, chronicle and process damaged or defective product.

• Compose and submit orders for product to maintain outlets in stock to supply to customers.

• Practice and adhere to all company safety guidelines and procedures. Throwbacks Bar & Grill – Houston, Texas

March 2016 – November 2019

Lead Manager

• Recruit, Interview and hire new staff.

• Train new staff with regard to assigned tasks.

• Train and manage staff with regard to food control, health and safety regulations.

• Create and assign employee schedules and responsibilities.

• Manage employee progress and resolve any discrepancies.

• Address and resolve any customer issues or complaints.

• Manage and implement interior design and marketing strategies.

• Manage and market all daily, weekly and monthly promotions.

• Conduct food control, health and safety audits. Resolve any discrepancies.

• Conduct daily revenue audits with regard to P&L.

• Manage necessary permitting and ensure all requirements are current.

• Manage vendor relations and deliveries.

• Quantify and document all deliveries and correct any discrepancies.

• Conduct bi-weekly inventory audits.

• Manage maintenance of all interior and exterior electrical & plumbing.

• Manage all waste pickup and container agreements, to include recycling.

Fitness 19 – Houston, Texas

September 2013 – January 2016

Sales Manager

• Manage, train, motivate sales team for optimal performance.

• Implemented and measured weekly objectives.

• Implemented and measured weekly goals and milestones.

• Conducted hiring interviews and team selections.

• Exhibited measurable self performance in sales and service.

• Addressed and resolved any customer issues or complaints.

• Conducted weekly sales meetings to discuss all agenda items.

• Chronicle and create weekly sales reports successes and challenges.

• Conducted weekly employee performance reports.

• Implemented accountability measures with incentives.

• Assisted managing client portfolios as needed.

• Managed clean and safe work environment.

CRG Herbalife – Houston, Texas

May 2010 – July 2013

Receptionist/ Head Cashier

• Server visitors by meeting, greeting and directing appropriately.

• Chronicle and notify team of visitor arrival.

• Manage and maintain security & telecommunications systems.

• Inform visitors by informing or referring inquiries.

• Manage cashier staff and overall functions.

• Training cashier staff and conducting employee reviews.

• Address and resolve employee and customer complaints.

• Solution all customer requests.

• Conducting cash amount audits assigned to each cashier.

• Maintained clean and safe work area.

• Practiced and trained employees with regard to customer service and healthy communication habits.

• Conducted and submitted weekly financial audits with regard to P&L. Old Navy - Houston, Texas

Visual Merchandiser Manager

June 2007 – March 2010

• Created and implemented all merchandising programs.

• Design in-store visual displays with regard to organizational sales objectives.

• Managed multiple storefront locations in the region.

• Trained all departmental associates in visual merchandise and design strategies.

• Conduct daily audits of all in-store design.

• Analyze existing conditions and implement appropriate improvements.

• Receive and allocate incoming deliveries. Chronicle thoroughly.

• Conduct weekly meetings to discuss the importance of implemented strategies.

• Chronicle all successes and challenges. Resolve any issues immediately.

• Collaborate with national and regional leaders to improve existing protocols.

• Prepare and distribute weekly progress reports and milestones. Education:

• Houston Community College: 2009 – 2010

• Cesar Chaves High School: Class of 2008

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