Office Assistant Customer Care
Resume:
Donna Catterall
Professional with over ** years of experience
Henderson, NV 89012
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Care Specialist
Anthem Blue Cross BlueShield - Las Vegas, NV
December 2021 to Present
• Customer Care Specialist I
• Responds to customer questions regarding benefits,eligibility,claims and provider contracts
• HIPAA,PHI experience
• Research data to address operational challenges
Advanced Medical Support Assistant
Dept. of Veterans Affairs - Las Vegas, NV
May 2021 to September 2021
• Advanced Medical Support
• Schedule Appointments for Cardiology Clinic
• Front Office Duties
• Insurance verification
• Interaction with Veterans on a daily basis
Birth Registrar
Dignity Health - Las Vegas, NV
January 2017 to March 2020
Responsible for obtaining information and recording of same for all legal birth and/or death certificates for the State of Nevada Vital Records
• Processed between 10-40 Birth Records a week
• Abstracted newborn information using EBR software to obtain Social Security Cards
• Educated parents and assisted in the process of paternity applications and paternity testing
• Provided Birth confirmations for Insurance companies and interested parties
• Verified insurance information from parents to be submitted to EPALS department for Medicaid Health Informangement Management Clerk
Dignity Health - Las Vegas, NV
March 2009 to January 2017
• Responsible for completing, scanning and filing patient charts.
• Assemble Patient charts for coders and analysts review
• Collaborated with nursing staff and general public to obtain medical charts
• Followed HIPPA guidelines and highly confidential information File Clerk/Office Assistant (Temporary position)
Naquvi Injury Law - Las Vegas, NV
July 2016 to October 2016
• Maintained Files and organized charts for Attorneys and staff
• Followed up with Doctor offices to collect on balances prior to depositions
• Assisted with reception duties
Administrative Assistant
Foothills Pediactrics - Henderson, NV
September 2005 to February 2009
• Scheduled patient appointments for 5 offices
• Supported CEO managing operation work flow.
• Communicated with patients, regarding appointments and nursing issues
• Maintained medical records office
Education
High school diploma
Verdugo Hills Senior High School - California
Paralegal studies in Law
UNLV - Las Vegas, NV
Certificate in Business
Glendale Business College - Glendale, CA
Awards
Service Award
March 2019
Recognition Award for 10 years of Service with Dignity Health 2003 Franchise Award
January 2003
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