Customer Service Operation Specialist

La'Donna Upshaw

* ******** **** *******, ********

Phone: 914-***-**** Email: babetterbuilder@ yahoo.com

Objective: To secure a challenging position where my professional skills can effectively be utili

allowed the opportunity for career advancement, and my experience, training can be effective

efficient to my employer.

Work Qualifications:

Over 10 years rendering customer service in several industries.

Skilled in construction office management.

Computer literate, proficient in MS Word, Excel and Quick books.

Experience:

Salvation Army. Peekskill, New York ( Store Manager ) 2014 - 2017

Managed Staff of 15 in daily tasks, hiring and training.

Personal relation with Corporate Captains and Clients.

Responsible for daily banking, Incoming and outgoing inventory.

Bryant's Better Builders Inc. Mt. Vernon, New York ( Office Manager ) 1999 - 2010

* Managed office staff of ten.

* Payroll, Accounting, Estimating, Bidding, Contracts.

* Setup office, computers, programs.

Guardsmark- Time Inc. Picture Collection, New York, N.Y (Administrative) 1998-1999

* Assisted two department heads with daily tasks.

* Cataloging pictures with detailed information.

* Updated database and master files, customer service files.

United Health Care, Birmingham, Alabama (Customer Service Associate) 1996 - 1998

* Educating members on polies and procedures while handling high call volume.

* Interfacing with members on benefits and eligibility.

* Adjusted and processed claims for payments.

United Parcel Service, Birmingham, Alabama ( Operation Specialist ) 1992 - 1995

* Handled multi parcels of incoming and outgoing inventory efficiently.

* Trained new employees on scan tech electronic readers.

* Delivered packages, with excellent driver record, interfaced with customers on issues

Blue Cross Blue Shield, Birmingham, Alabama ( Recovery Analyst ) 1989 - 1991

* Researched overpayment and returned checks.

* Audited and reviewed records for double payment claims.

* Updated and processed data for Doctors and beneficiaries

EDUCATION: Tennessee State University, Nashville, TN. 1981-1986 Medical Records Adm.

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