Customer Service Resident Assistant

MADISON TOLBERT

A: **** Wilcrest Drive, Unit *** Houston, TX 77042 TEL: 346-***-**** E: adrp4c@r.postjobfree.com

Seeking a position with reputable organization where I will develop my business professional skills. The company that I envision provides potential for growth, professional development, integrity, innovation, good company culture and work life balance. For my future role I look forward to learning more about the organizations processes and procedures and how I can contribute to the team’s success.

The top words to describe me are honest, passionate, motivated, dependable, hardworking, trustworthy, and responsible. I am kind and enjoy working in a team environment but am also capable of working alone under minimum supervision. Finally, I am a quick learner and approach all challenges with the enthusiasm and a positive attitude that you would expect to find in any rising star.

WORK EXPERIENCE

Barista/Cashier at Kolache Factory

June 2021 to Present

My role as a cashier is a blend of hospitality and operations. I often am responsible for making sure the front is neat and orderly, to restock items, and answer the phone. The most important aspect of my work as cashier is to provide accurate and friendly service ensuring customers will return. Quick Learner and works well under pressure.

Responsibilities include:

• Handle and process customer payments

• Promote/Upsell products, menu items and issue receipts and refunds as necessary

• Greet guests and answer any questions and resolve customer complaints

Resident Assistant at Blinn College

August 2020 to May 2021

The Resident Assistant coordinates activities to increase resident engagement and provide an additional channel for residents to communicate with property management. Provide a high degree of professionalism and demeanor, while maintaining confidentiality. Investigate and if possible, resolve basic complaints by residents or escalate, as necessary.

Responsibilities include:

• Schedule experiences with approval from the property management team to hold resident events

• Ensure residents are adhering to campus policies, rules, and procedures

• Determine the cost of resident engagement events and supplies

EDUCATION

College in Psychology

Houston Community College - Jan 2022 to Present

College in Information Technology

Blinn College - August 2020 to May 2021

High School Diploma

Elsik High School - August 2020 to June 2022

SKILLS AND ABILITIES

• Positive, motivating, and team-oriented attitude

• Prioritization & Problem Solving

• Excellent verbal & written communication

• Working knowledge of Microsoft Office

• Business Operations and Analysis skills

• Computer and Technical proficient

• Excellent customer service skills

Contact this candidate