Customer Service Representative

HILTON RODRIQUEZ

**** **** **, ********, ** *****

Home: 917-***-****

SUMMARY OF QUALIFICATIONS

Self-Motivated Sales Professional with Vast Experience in New Business Development, Project Management and Housekeeping Operations. Built and Managed a Janitorial and Building Management Company 12 years. Increased Staff, Sales and Customer Base. WORK EXPERIENCE

Sale Representative & Operations Manager

7/2008-12/2021

SANMAR BUILDING SERVICES

New york, NY

Sales Representative, Account manager, customer service, commercial project management. Prospected all new customers, prepared all proposals and Contracts. Hired and Trained entire staff at each client location. Started career as a flyer distributer also made thousands of calls and door to door presentations to build a half a million dollars in reucurring monthly business. Prepared and posted work all schedules and new project openings. Hired Full time and Temporary Employees for New Customers and also for our Seasional Clients. Monitored Inventory of all supplies and Equipment needed at any given time we proceeded with a new cleaning project. Duties

Increase sales and client base

Interview, hire and train staff

organize scheduals and plan daily cleaning projects Provide employees with the tools and supplies needed to succeed weekly payroll staff of 30

Tasks

Consult with clients after sales or contract signings to resolve problems and to provide ongoing support. Estimate or quote prices, credit or contract terms, warranties, and project dates. Identify prospective customers by using business directories, follow up on leads to transform to clients. Provide replacment workers for sick, vacation or terminated workers. Work Statement

Develope marketing sales strategies and hiring campaigns. Monitored employees Job arrival and departure (call center). Surprised inspections provided daily at any given client location Cleaned and supervised the folling job functions. rug cleaning encapsulation and water extraction, strip floors, wax floors, high dustings, commercial cleaning projects high windows, scaffoling ventalation and cleaning, deep cleaning cubicals walls and floors, scrub commercial ovens and hoods, power wash floors and walls etc.

SALES MARKETING

1/2007-5/2008

NEW YORK STATE CATHOLIC (FIDELIS)

REGO PARK, NY

Provide free to little cost health care insurance. Daily our team would set up a booth at Liceseced locations. Daily pick up supplies from Warehouse and restock on any additional supplies or equipment needed. Duties

Solicite pedestrians to provide free insuranse

Help translate any customer intrested in free health care Explain to customer documents needed to apply

Task's & Work Statements

Meet comapny quota (daily leads, returned applications, new applicant singing Assist customer with translations and calls to headquarters visit applicants residence to pick up informantion or document needed for application meet with competing represinatives at office for motivational meetings Pedro albizu campos high school, PR

Sales Representatives, Services, All Other

4/2009-1/2022

DYNALINK COMMUNICATIONS INC

NEW YORK, NY

Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas and goals Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers. Sell services to individuals or businesses. May describe options or resolve client problems. Customer Service Representative

7/2005-5/2006

FIVE STAR SUPPLIES CORP

Brooklyn, NY

LAST EMPLOYER ON TCC RECORD FOR UI

Skills

Complex Problem Solving

Judgment and Decision Making

Coordination

Time Management

Microsoft products, Excel,Word, Tools, Powerpoint

Duties

interview customers

prepare recommendations based upon purchasing history maintain telephone logsof new customers and old customers provide customer service to all callers for product information and daily discounts check daily iventory and make special orders for reoccuring customers use computers to enter, access or retrieve data

write business correspondence

Tasks

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Solicit sales of new or additional services or products. EDUCATION

High school diploma in General studies

DRIVER'S LICENSE

, Class D (Operator)

Endorsements: None

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