Material Handler, Manager, trainer, customer service rep

PAMELA ADAMS

Kansas City, MO ***** 281-***-**** **********@*****.***

SUMMARY OF QUALIFICATIONS

Experienced Warehouse professional with strong leadership and relationship-building skills. Receiving purchase orders to release to customers and retail stores. PIT Operator with positive attitude and a commitment to safety, quality, customer service and Perfect Order. Hardworking, strong and physically able warehouse professional who excels at research, order filling, stocking, finishing, QA functions, IC functions, batching, receiving and detailing.

Areas of Expertise

Receiving & Shipping Put-Away Batch Refill Supervision

Hazmat & Onsite Training Specialist Certified Forklift and Pallet Jack Operator Leadership Skills

Organizational/Analytical Development Team Training & Building Document/Database Maintenance Conflict De-escalation & Resolution Deadline Oriented Certified Crown Trainer

PROFESSIONAL EXPERIENCE

Office Depot Distribution Center – Kansas City, MO 06/2019– Present

Receiving Supervisor

Supervised 17-35 employees in warehouse Receiving department, delegated daily task throughout the team

Conduct daily huddle with associates to discuss plan of the day, strategies and areas of improvement

Meet with each team member individually on a weekly basis to review productivity and coached accordingly

Run the ILP Flash, FR60, MYTS and OR15 reports daily

Coordinate with my team to assure the proper handling of issues, concerns and goals within the company

Assigned routes to operators to be picked

Assure that all SOP’s were being adhered to, assigned work to be carried out by team members

Research errors and discrepancies and effectively resolved them in a timely manner

Implement new strategies to help improve housekeeping performances and the 5S program

Create associate incentive programs to build morale and boost productivity

Receiving Specialist – Houston, TX 10/2017-06/2019

Ensured that all product that was received was put in the correct location

Orchestrated daily strategies to get product put away in a timely fashion

In charge of stocking team making sure all product was stocked and filled

Held daily huddles to get teams started and into the correct areas

Monitored cut times, breaks, and clock punches in and out

Coordinated with Cardinal on Project Excelerator ensuring the McCalla was properly delivered

Participated in quarterly Attestation and conversion from WMS to 1WMS

Coordinated with corporate on weekly Receiving Calls Participated in two Productivity Kaizen events and became back-up for UPS

Training Specialist 02/2015-10/2017

Advanced to Training Specialist, training new employees on inventory flow and inventory data recording

Created and implemented a quick reference guide for all employees to assist with flag chasing

Orchestrated supervision methods and showed improved efficiency through their implementation

Ensured all employees were professionally trained and certifiable for equipment operation

Traveled to other centers training staff in system operations, assisted with productivity flow

Picker/Packer 01/2010-02/2015

Picked and packed product to go out to customers

Verified quantities and product were correct

Gained knowledge of pick to voice

Inducted workload to be picked throughout the day until finishe

PAMELA ADAMS

Kansas City, MO 64119 281-***-**** **********@*****.***

PROFESSIONAL EXPERIENCE, Continued

United Parcel service– Houston, TX 09/2009 – 12/2009

Driver Assistant

Assisted driver with delivering between 150-300 packages daily throughout the Houston area.

Demonstrated strong communication, punctuality, and excellent teamwork

Managed the coordination and organization of packages in chronological order

Effectively scanned and loaded truck to ensure timely delivery of packages to residences and businesses.

Obtained signatures and professionally interacted with customers on a regular basis

Collaborated with dispatch to ensure customers receive timely, accurate, and dependable assistance

dreyer’s grand ice cream – Houston, TX 01/2006 – 09/2006

Ice Cream Artisan

Created Eskimo Pie Ice cream using different products within the warehouse

Effectively loaded machine to prepare the product for processing to fill cartons

Operated a stand-up electronic pallet jack to efficiently move the packaging material from one area to the next

Completed paperwork, logs, and other required documentation

Communicated errors to the supervisor and assisted with finding resolutions

EDUCATION

Houston community college– Houston, TX 2003-2007

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook) WASA WMS IMS ODMX INTERNET 1WMS Production for Combo, DC & XD Centers Production IC (PS10/PW10.01) Replenishment Discrepancies (PW20.02) Researching Mark Out (IS01E) Variance Report and Negative On Hand report (ICS01B/D) Penalty Box ILP Variance Report and Negative On Hand report (ICS01B/D) Returns processing

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