Laura Walsh

Aurora, IL ***** 773-***-**** adroy1@r.postjobfree.com

Objective

Personable communicator seeking a challenging administrative/office employment opportunity.

Summary of Qualifications

Outstanding communication skills to collaborate effectively with a diverse team of professionals.

Experience building relationships with individuals from all walks of life, from business owners to customers.

Drafted a variety of correspondence and performed a wide variety of office/administrative duties.

Processed accounts payable, accounts receivable, and payroll for a growing small business.

Experience operating a multi-line switchboard at multiple employers.

Solid time management, attention to detail, and organizational skills, including prioritizing tasks.

Proficient with Microsoft Word, Excel, and PowerPoint computer software.

Experience performing filing, scanning, and copying, and operating printers, scanners, and fax machines.

Office/Administrative Areas of Expertise

Office Management Administrative Processes Writing Correspondence

Filing/Scanning Documents Teamwork/Collaboration Word Processing

Accounts Payable Accounts Receivable Payroll

Professional Experience

Dovenmuehle Mortgage Inc. – North Aurora, IL Oct. 2019-Aug. 2020

Customer Service Call Center Representative

Displayed excellent telephone etiquette while answering telephone calls from a variety of key stakeholders.

Communicated effectively with insurance professionals as well as policy holders.

Educated homeowners about their mortgage in a polite, warm, and friendly manner.

Lowe’s Home Improvement – St. Charles, IL Apr. 2019-July 2020

Customer Service Associate

Assisted customers with locating merchandise so complete their shopping transactions.

Collaborated well with a diverse team of fellow employees.

Showcased a proven ability to work well independently as well as part of a team.

Jewel Osco – Elburn, IL May 2018-Apr. 2019

Customer Service Associate/Deli Clerk

Displayed strong attention to detail skills while fulfilling orders from customers.

Worked well alongside different team members.

Excelled in fast-paced and challenging environment.

Neighborhood Clean-up Program – Chicago, IL Apr. 2017-July 2017

Team Member

Took pride while helping to beautify neighborhoods with landscaping and gardening projects.

Learned unique skills and key tricks to enhance outdoor spaces.

Collaborated with fellow community members to remove graffiti removal and cleanup litter.

Laura Walsh

Aurora, IL 60505 773-***-**** adroy1@r.postjobfree.com

Professional Experience (continued from page 1)

All Family Health – Chicago, IL Apr. 2015-May 2015

Medical Assistant Internship

Completed a 160-hour, hands-on clinical and administrative internship.

Performed key office duties such as answering a high-volume of incoming phone calls, filing, scanning, and copying.

Prepared rooms for patients by sanitizing all medical equipment.

Office Max – Niles, IL Aug. 2014-Oct. 2014

Customer Service Associate/Cashier (Seasonal)

Supported customers with finding the right products to meet their specific needs.

Processed customer transactions in an accurate, timely, and efficient manner.

Provided support to fellow co-workers as needed.

Wal-Mart – Niles, IL Mar. 2012-July 2013

Customer Service Associate/Cashier

Thrived in a fast-paced, ever-changing work setting while communicating effectively with colleagues and customers.

Maintained diplomacy and tact to help resolve challenges customers were experiencing.

Assisted customers with locating products and services.

Payless Shoe Source – Anchorage, AK Sept. 2010-July 2011

Assistant Manager

Led a diverse team of employees to provide exceptional service to customers.

Demonstrated strong leadership and training skills to educate and coach team members to excel.

Brought out the best in team members by being a manager that listened and created a positive work environment.

Nine Star Education and Employment Services – Anchorage, AK Apr. 2009-Apr. 2011

Career Coach

Supported job seekers with securing employment opportunities.

Identified the unique skills of each job seekers to market and promote them to prospective employers.

Telephoned employers on behalf of candidates to determine if there was an ideal match.

A+ Security – Anchorage, AK Apr. 2006-Apr. 2007

Receptionist/Administrative Assistant

Answered and screened telephone calls via a multiple line telephone system.

Worked as part of a talented team to ensure services were dispatched to meet customer objectives.

Prepared bills, quotes, contracts, policies, and invoices and processed monetary transactions.

Shamrock – Chicago, IL 1985-2005

Office Manager

Led all aspects of office operations for a construction service firm/builder.

Oversaw all financial management responsibilities, including processing accounts payable, accounts receivable, and payroll in an accurate, timely and efficient manner.

Communicated effectively with customers and contributing to hiring new personnel.

Additional Experience:

Telephone Switchboard Operator, St. Francis Hospital – Evanston, IL

Laura Walsh

Aurora, IL 60505 773-***-**** adroy1@r.postjobfree.com

Date

Dear Hiring Manager:

With this letter, I wish to express my genuine interest in joining your organization as a (INSERT JOB TITLE HERE).

As my resume highlights, I am a personable administrative/office professional and communicator with outstanding communication skills to collaborate effectively with a diverse team of colleagues. Among my additional unique qualifications:

Experience building relationships with individuals from all walks of life, from business owners to customers.

Drafted a variety of correspondence and performed a wide variety of office/administrative duties.

Processed accounts payable, accounts receivable, and payroll for a growing small business.

Experience operating a multi-line switchboard at multiple employers.

Solid time management, attention to detail, and organizational skills, including prioritizing tasks.

Proficient with Microsoft Word, Excel, and PowerPoint computer software.

Experience performing filing, scanning, and copying, and operating printers, scanners, and fax machines.

As your leader, you will find me committed to exceeding your performance objectives. I have no doubt I would be an immediate and long-term asset to your organization and would welcome an interview.

Sincerely,

Laura Walsh

773-***-****

adroy1@r.postjobfree.com

Contact this candidate