Victoria Boyd-Vance

*** **** ******* **

Springfield, OH, 45506

937-***-****

adroxu@r.postjobfree.com

Skills & Experience Profiles

• Software - Microsoft Excel

• Software - Microsoft Outlook

• Software - Microsoft Word

• Customer Service Representative

• Answer 1-4 Phone Lines

• Call Center Rep Inbound

• Clerical - Data Entry

Work History

• Assurant Specialties

From 01/03 To 05/20

Job Title: Customer Care

Duties: Processed home owners insurance and property claims calls contacting contractors, insurance companies, and homeowners follow ups as needed to make sure missing documents are received and if any additional information is needed resolving issues on first contact data entry while making/keeping rapport with customers on the call call out to insurance companies and agencies to obtain and verify insurance policies track and update homeowners insurance policies for hazard, wind and flood allocate funds to be released from escrow to be released to insurance companies and agencies

• Springfield City Schools

From 9/1992 To 6/2002

Job Title: Secretary

Duties: Filled in to perform secretarial duties at various city schools and Board Office filing, answering phones, interacting with parents and students that came into the office

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