Dental Assistant Customer Service

CATHERINE GHANAYEM

**************@***.*** 240-***-**** Greencastle, PA 17225

Summary

Patient-oriented Dental Assistant bringing over 15 years of experience in fast-paced dental practice. Highly skilled in preparing patients for examinations, assisting with chairside procedures and educating patients on the importance of oral hygiene and care. Focused on providing top quality customer service. Skills

• Strong Writing and Verbal Skills

• Organization and Prioritization

• Treatment Room Setup

• Dental Radiography, PANO, CEPH,CT SCAN, TMD

• Taking X-Rays, PA's, BWX's

• Chairside Assistance

• Instrument Tray Preparation

• Restorative Procedures, including assisting with crown preps, RCT's, extractions, composites, sealants.

• Pack Cord

• Fabricate temporary crowns.

• Preliminary Impressions, ITERO SCANNING

• Dentrix Proficiency

• Advising and Educating Patients in the importance of practicing proper good OH, with the importance of routine exams and cleanings.

• Relationship Building

• patient charting.

• Postoperative Care Instructions

• Disinfecting Rooms and Equipment

• Disinfection and Sterilization

Experience

Family Smile Center Dr. Dinh Frederick, MD

Dental Asst

10/2006 - Current

• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.

• Digital Xrays methods to help dentists detect tooth decay, cavities and other issues needing to be treated.

• Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.

• Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.

• Laid out dental instruments and equipment before procedures.

• Built loyal patient following and retained return patients by providing empathetic and caring service.

• Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.

• Educated patients on treatment procedures and post-procedure home care.

• Selected and prepared tools used for procedures by sanitizing and arranging.

• Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.

• Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and equipment.

• Entered patient data into dental records system ( Dentrix ) and observed confidentiality rules to maintain patient privacy. Education and Training

Hagerstown Community College Hagerstown, MD

Maryland QDA, RHS

10/2006

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