Implementation Specialist, Software Trainer, Technical Support Special

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

NANCY JENKINS

AINSWORTH, IA 52201 319-***-**** *************@*******.*** Experienced professional focused on meeting or exceeding objectives seeking Software Trainer position. Offers advanced training and knowledge of industry best practices. Recognized for planning abilities and clear, direct communication style. Subject Matter Expert after initial training.

Previous Project Management experience in bringing a project to the customer-adopted closure. Proficient in computer software training, application usage and providing industry knowledge to a team environment. Instrumental in office management, project management, customer relations, employee negotiations, and confidential business matters.

Supporting clients with

technical and application

expertise remotely or in

person

Course Materials

Development

Software SME 6 different

applications

Technical Support and

Assistance

Individualized Instruction

Corporate Training Programs

Innovative Training

Approaches

Project Management

FEBRUARY 2022-JUNE 2022

Training Coordinator Retail Pro Software, PTY LTD, Dba Smartpad Pro Adelaide, Australia

Worked with central management to identify, plan, align and address training needs. Coordinated project training with US based window fashion dealers and workrooms;

The US market that was anticipated to open hasn't expanded as anticipated. It was explained that my performance was excellent, but regretfully the company was not meeting their budget expectations and thus my layoff.

JANUARY 2021-DECEMBER 2021

Policy Processor Farm And Home Mutual Association Washington, IA

Modified, updated and processed existing policies. Processed and recorded new policies as well as generating renewal notices, usually 30 policies / calls a day. Calculated adjustments, premiums, and refunds.

JUNE 2019-DECEMBER 2020

Office Coordinator KMB Property Management Iowa City, IA Office Coordinator for large property management firm, managing over 90 calls daily.

Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands. Scheduled maintenance calls, property showings, managed rental references, and clerical responsibilities for each level of property management

Primary admin. asst. to Property Management's owners. OCTOBER 2018-MAY 2019

Retail Wireless Consultant U.S. Cellular Iowa City, IA Electronically and manually activated both contract and pre-paid wireless phones daily, restoring content and establishing new payment accounts.

Provided wireless technical support and product coaching to 20+ customers on average daily.

APRIL 2012-OCTOBER 2018

Imple. Specialist, Software Trainer & Project Mgr. Caliber Public Safety Software Winston-Salem, NC

Specialist in training users on law enforcement software applications & upgrades, generally 5-10 daily.

Front-line customer support and document specialist. Assisted in q/a testing of conversion data and customer adoption

DECEMBER 2008-APRIL 2012

Software Technical Support/Implementation Specialist Sleuth Software/BossDev Remote, IA

Remote training and customer support of software for any level of law enforcement and adult corrections, generally 5-10 agencies daily.

Primary advisor for technical support to client agency's network Functioned as quality assurance tester during data conversions. Application tester for program development team

JUNE 2005-DECEMBER 2008

Techn. Software Support/Software Trainer Tyler Technologies, Incode, Inc Lubbock, TX

Assisted application developers on RMS module development & migration from legacy systems.

Performed root cause analysis and general troubleshooting. Configured hardware, devices and software to set up work stations for employees.

JANUARY 2004-JANUARY 2005

Software Technical Support/Trainer Access Data Corporation Albuquerque, NM

Customer support assistance/software application instructor Assisted in development of web-based support system, project management, and provided in-company training for sales personnel

Functions included documentation specialist, coordinator of national and regional seminars, and was a Tier II technical support member.

JANUARY 2001-JANUARY 2004

Software Technical Support Manager Access Data Corporation Managed technical support representatives on a national level for a law enforcement software manufacturer

Responsibilities included scheduling training sessions, travel, and project management for the agency purchasing the software Provided onsite training sessions for agencies.

JANUARY 1997-JANUARY 2005

Software Application Instructor Access Data Corporation Albuquerque, NM

Instructor of software management solution for Jails, Courts, Law Enforcement agencies, and computer aided dispatch centers Provided online customer support duties.

Participated in design and planning exercises for future software rollouts.

JANUARY 1988-JANUARY 1997

Administration, Manager of Operations Washington County Sheriff

IA

Managed agency's internal computer network; Organized and managed business affairs offices of Washington Co. Sheriff & Washington PD

EDUCATION

Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors. Prepared budgets and approved expenditures.

JANUARY 1984-JANUARY 1988

Communications Supervisor Washington County 911

Communications Supervisor for 24-hour emergency dispatch center providing countywide services for fire, rescue, law and ambulance. Triaged incoming calls to coordinate effective responses.

JANUARY 1976-JANUARY 1984

Communications Specialist Washington County Sheriff Washington, IA

Telecommunications employee for law enforcement dispatch center, and female jailer

Handled inbound contacts and provided customer service according to departmental policies and procedures. High School Diploma

Highland Community High School, Riverside, IA

Member of National Honor Society

Elected Captain of H.H.S. Girls Basketball Team, 1976 General Courses consistent with High School, attaining diploma and a high grade point

Certificate of Completion: Novell Network Technology Kirkwood Community College, Cedar Rapids, IA

Continuing education in Novell Network technology. Training Instructor: Telecommunications

Iowa Law Enforcement Academy, Johnston IA

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