Data Entry Assistant Certified
Resume:
M
CHAMENKA
MONDESTIN
*********@*****.**
m
Tampa, FL 33610
SUMMARY
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Detail-oriented Business Analyst with 2 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques. SKILLS
Credit Card Payment Processing
Order and Refund Processing
Understanding Customer Needs
Transaction Processing
Upbeat and Positive Personality
Creative Problem Solving
Issue and Complaint Resolution
English & Creole Fluency
Business Development Understanding
Integrated Reporting Information
System (IRIS)
Customer Monitoring
Data Summaries
Business Intelligence Systems
Documentation Procedures Expert
Professional Bedside Manner
Patient Feeding
Proper Sterilization Techniques
Advanced Anatomy Knowledge
Inventory and Supply Management
Understands Medical Procedures
Charting Expertise
Wound Care and Irrigation
Venipuncture and Phlebotomy
HIPAA Compliance
Medical Billing
Check-In and Check-Out Procedures
Medication Administration
Critical Thinking
Clinical and Operational Judgement
Multi-line Telephone System Operation
Routine Laboratory Testing
Updating Medical Records
Wound Care
Risk Management
Expenditure Authorization
Employee Supervision
Employee Recruitment and Hiring
Time Management
Patient Care Assessment
Employee Training Program
Facility Oversight
Facility Inspections
Clinical Quality Program Standards
Medicare Compliance
Resource Monitoring
Patient Advocacy
Logistics Project Management
Clinical Staff Management
Codes Compliance
HIPAA Guidelines
Human Resources Management
Organizational Goal Development
Quality Assurance Controls
Accreditation Coordination
Problem Resolution
Health Information Systems
Administrative Staff Supervision
Data Entry
Pre-Admission Requests
Registration and Admissions
Scheduling Diagnostic Procedures
Patient Education
Quality Assurance
Work Quality Evaluation
Training Coordination
Post-Discharge Care Coordination
Multitasking and Organization
Appointment Scheduling
Procedure Assistance
Patient Relations
Pharmacy Relations
Problem Anticipation and Resolution
Blood and Tissue Collection
Operating EKG Equipment
Examination Preparation
Treatment Room Preparation
Employee Performance Evaluations
Epic Systems
Process Implementation
Verbal and Written Communication
Medical Condition Coding Software
Service Utilization Improvements
Insurance Company Knowledgeable
Gathering Information from Patients
Patient Confidentiality and Data
Security
Documenting and Recording
Information
Patient Needs Assessment and Referral
Database Search and Data Entry Skills
Caring and Empathetic
Quality Standards and Protocols
Registration and Scheduling
Microsoft Office
Evaluating Quality of Care
Team Leadership
Calm Under Pressure
Relationship Building
EXPERIENCE
Customer Service representative
Omaha
Signature Performance, NE/ Sep 2021 to Current
For the VA (Remote)
Assist the Veterans Administration (VA) by answering inbound calls from healthcare providers who have important questions
Assist with claims and billings
Business Analyst
Tampa, FL
ADMONSOFT TECHNOLOGY LLC/ Jun 2020 to Current
Develop business architecture using requirements such as scope, processes, alternative, and risks
Liaise between business and technical personnel to ensure a mutual understanding of processes and applications
Evaluates risks related to requirements implementation, testing processes, projects communications and training
Redesign communication and fulfillment protocols, increasing customer satisfaction rates by 25%
Analyze company's sales results to develop future year's monthly projections by revenue and customer type
Pediatric Associate
Miami, FL
Mar 2019 to Sep 2021
Patient Access Representative
Miami, FL
University of Miami Uhealth Connect/ Dec 2016 to Mar 2019 Obtains demographic and insurance information for registration on all patients Communicates hospital's financial policies to all patients Identifies patients who require early financial counseling intervention Documents financial arrangements
Schedules procedures/follow up appointments
Unit Supervisor-Lead Medical Assistant
Miami, FL
Jessie Trice Community Health Center/ Mar 2014 to Dec 2014 Answering Phone, Greeting Patients, Update and filling Patients Medical Records Handle Correspondence, Scheduling Appointments
Handling Billing and Bookkeeping
Explaining Treatment Procedure to Patients
Preparing Patients for Examination
Collect and preparing Laboratory Specimens or Perform Basic Laboratory Test on Specimens
Arrange Examination Room Instruments and Equipments Medical Assistant
Miami, FL
Miami VA Hospital/ Aug 2009 to Jul 2011
Demonstrated Effective Communication Skills Orally and Written as Translator Directed and Assisted Diverse Patients, Families, and Providers of the Local Community Maintain and, Review and Various Forms of Patients Data and Other Medical Files Catalogued, Updated and Maintained Security of Patients Files Collaborated to Develop and Implement Privacy Policies and Other Crucial Security Practices
Tested and Recorded Blood Glucose Level and Changed Sterile Dressings Assisted Patients with Bathing, Oral Hygiene, Grooming, Feeding Supervisor
Assists the Front Office Manager in Monitoring the AH Employee Time Swipes(Over time and paid time off)
Coordinate, Direct and Evaluate Activity of Staff to Ensuring the Office runs Smoothly Ensuring Providers have Adequate Staff Coverage
Train After Hour Front Office Employees on Departmental Policies and Procedures Maintain Communication Between HR, Departmental Head and Medical Staff Regarding Matters
Posting charges and payments
Training new staffs
EDUCATION AND TRAINING
Master of Business Administration: Focusing on Human Resources American InterContinental University Jun 2019
GPA: 3.09
Master of HealthCare Management: HealthCare Management American InterContinental University Jun 2017
GPA: 3.9
Bachelor of Business Administration: on Business Administration American InterContinental University Jun 2015
Weston, Florida
GPA: 3.00
ACCOMPLISHMENTS
Operating Systems: Windows 7, 8, 10
IT Software: Microsoft Office 2007-2010 and Higher (Word, Excel, PowerPoint, and Outlook)
CERTIFICATIONS
Phlebotomy, Certified Medical Administrative Assistant Certified Medical Laboratory Assistant Certified CPR
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