Business Analyst Operations Specialist

Shajuana Evans

Duncanville TX *****·469-***-****·*************@*****.***

Business Analyst

Career Summary

Mortgage Banking Lead Operations Specialist with 11 years of mortgage banking experience including acquisitions, operations, originations, loan modifications, escrow analysis, business analysis and reporting. Business Analyst background with emphasis in database development, functionalities and enhancements. Strong analytical and problem solving skills resulting in time management and productivity.

Software skills include: Microsoft Word, Excel, Access, Adobe Professional, PowerPoint, HTML, Web-based browsers, Business Objects, Fidelity/Rumba, Fidelity Portal Systems and Microsoft Outlook, Windows NT, 2000, XP, 2007 Visual Basics, SQL, Toad, Power Builder and Web Programming.

Experience

PennyMac USA

Fort Worth TX

2013-Present

Senior Business Systems Analyst 2013-Present

Manage the MSP Support Functionality to ensure that the system is functioning the way it should be. Administered and worked closely with a team of 4 processing managers and 2 senior managers to ensure accuracy of work flow, procedures, and regulations of refinanced mortgage loans.

Oversee a team of 20 processors in day- to -day activities by coordinating duties and assisting with various task to make sure objectives are met.

Manage escalated and age files while prioritizing multiple and simultaneous projects and assignments.

Ensure processors comply with company policies and maintain 97% accuracy and 5% or less error rate by creating training manuals, coaching and critiquing their files prior to audit.

Resolve discrepancies as well as review documentations pertaining to income, credit, appraisals, and titles (judgments and liens) to make sure federal and state regulations are being followed.

Interact with business partners that play a key role in originations such as closers, underwriters, attorneys, notaries, and other outside vendors via email, telephone and face to face communication.

Process on average 30 loans per month maintaining 87.5% of loans exited and funded by 1st lock date which exceeds the goal of 80%.

Incorporated both reporting and analytical skills by automating the daily exceptions report which gives a daily projection of production per processor.

Receive recommendations and numerous accolades from all levels of management based on good performance and work ethnic which includes verbal and written recognition such as applause cards.

JPMORGAN CHASE (formally EMC Mortgage)

Fort Worth TX

2004-Present

MB Team Lead Operations (Originations) 2012-Present

Administered and worked closely with a team of 4 processing managers and 2 senior managers to ensure accuracy of work flow, procedures, and regulations of refinanced mortgage loans.

Oversee a team of 20 processors in day- to -day activities by coordinating duties and assisting with various task to make sure objectives are met.

Manage escalated and age files while prioritizing multiple and simultaneous projects and assignments.

Ensure processors comply with company policies and maintain 97% accuracy and 5% or less error rate by creating training manuals, coaching and critiquing their files prior to audit.

Resolve discrepancies as well as review documentations pertaining to income, credit, appraisals, and titles (judgments and liens) to make sure federal and state regulations are being followed.

Interact with business partners that play a key role in originations such as closers, underwriters, attorneys, notaries, and other outside vendors via email, telephone and face to face communication.

Process on average 30 loans per month maintaining 87.5% of loans exited and funded by 1st lock date which exceeds the goal of 80%.

Incorporated both reporting and analytical skills by automating the daily exceptions report which gives a daily projection of production per processor.

Receive recommendations and numerous accolades from all levels of management based on good performance and work ethnic which includes verbal and written recognition such as applause cards.

Business Analyst (Modification Fulfillment) 2010-2012

Supported and performed high level and adhoc reporting among the system maintenance group which included but not limited to the daily use of access, excel, v-lookup, and creating pivot tables to track loan population, aging, escalations, and trending.

Collected, integrated, and complied data to generate weekly and monthly business reviews (MBR) for senior management levels and above which provided a detailed overview of pipeline inventory and captured a snap shot of the SharePoint volumes and displayed the current organization chart (numbers of employees) within the department.

Developed System implementation with the creation of the system maintenance SharePoint Site which helped generate reports and data easily and eliminated storage space. As a result the site is used 100% for daily production and saves 3-4 man hours per day.

Utilized process improvement by automating the daily pipeline report with the use of macros to show a trend of what stages the loans are within a 9 day period. The automation of this report saved the company about $ 5,060.00.

Generated monthly capacity models for the global MIS team to capture the volumes received and processed within system maintenance.

Demonstrated training and coaching skills by creating step by step training manuals and procedures as well as testing scripts and guides for test group to use during testing phases in addition to prepared the weekly team meeting agendas.

Served as a project coordinator by updating assigned projects in excel based on task, person assigned, requestor, request date and due date. Conducted weekly meetings to review metrics.

Sr. Lead Operations Specialist (Modification Fulfillment) 2008-2010

Reviewed and identified discrepancies in documents for modified home loans before entering data into the system. Averaged in productivity performance at 3.46.which is well over the department goal of 3.0.

Updated Fidelity/Rumba (MSP) with appropriate process flags and stops and ensured that validations were accurate and all screens were completed. Maintained a SLA of 98% based on speed and accuracy.

Worked closely with outside vendors such as Guardian to determine which loans passed or failed audit for our in house countersignature process.

Completed reports, queries and templates to track productivity and to analyze data for systems such as fastrieve and lenderlive.

Enhanced project and procedure development by creating detailed checklist and cross training staff to help understand the modification process flow.

Collaborated with the database developers to help streamline and enhance back end and front end database functionalities within the fulfillment department.

EMC MORTGAGE

Lewisville TX

2004-2008

EMC Mortgage-ELI (Electronic Loan Interface) Conversion Specialist

Evaluated new loan data files from mortgage clients and converted and migrated the data into our in-house servicing system (ELI) Electronic loan interface.

Processed data files, which involved the mapping of loan data received from new and existing mortgage clients and the migration of data into the in-house servicing system.

Researched the new loan migration and boarding processes to ensure adequate timelines were established, met and that the transfers were completed successfully

Maintained and improved knowledge of standard and special mortgage products and related field content and definitions in the servicing platform.

Reviewed exception reports during testing and migration phases of bulk transfers and distributed to applicable areas for resolution. Followed-up to make sure exception items are resolved timely.

Participated fully in the loan transfer process including meetings, coordinating with clients and servicers, assisting with transfer plans and ensuring tasks are completed.

Worked with clients and servicers to update and modify data files to ensure data integrity as well as cross trained on other related functions.

FIRST HORIZON HOME LOANS

Irving TX

2002-2004

Escrow Analyst

Handled escrow analysis, property taxes, hazard insurance for mortgage loan portfolios that covered all states.

Performed annual review of all escrow activity for each account maintained by the servicing platform; making adjustments to escrow payments as need.

Updated borrower’s escrows in our servicing system in a consistent manner.

Monitored hazard insurance for any cancellations or uninterrupted insurance coverage, including forced place insurance.

Communicated with tax service vendors to verify timely bill procurement and payments of real estate taxes.

Determined if customers were eligible for government programs, tax reductions or tax exemptions.

Education

Cedar Valley College

Lancaster TX Associates Arts/Sciences

1997

University of Texas Arlington TX BS Information Systems 2001

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