Data Entry Catering Coordinator
Resume:
MICHELLE DESHOMMES
Miami, Florida ***** • 954-***-**** • ************@*****.***
Professional Summary
Experienced administrative with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments. Skills
Work History
CORPORATE ADMINSTRARTOR, 10/2015 to Current
Cliff Berry Inc – Fort Lauderdale, United States
Performed audits of benefit and leave programs to drive data integrity.
Entered, processed, reviewed and completed employee benefit plan elections and status changes in HR and vendor systems.
Compiled and maintained accurate and compliant program and participant documentation.
Planned and delivered 6 events per year focused on enhancing employee satisfaction.
On boarded new temps by entering into ADP / Kronos and setting time clock.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Served customers and followed outlined steps of service.
Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
Speaking with supervisors or customers to resolve problems, requests for services or equipment
Preparing work orders for crew or receiving work orders from work crews
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Served customers and followed outlined steps of service.
Executed billing tasks and recorded information in company databases.
Prepared and submitted bills and invoices to clients.
Billing Specialist providing verified account information reviews and thorough compliance with the corporate financial policies.
Good Telephone Etiquette
Multitasking Abilities
MS Office
Problem-Solving
Invoice Processing
Leadership
Attention to Detail
Data Entry
Clerical Support
SAP
Month-end closing procedures
Catering Supervisor, 03/2011 to Current
Centerplate Catering – Miami, FL
Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
Maintained close working relationships with food and beverage director, head chef and banquet manager.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Catering Coordinator, 10/2013 to 09/2017
Hyatt Pier Sixty Six – Fort Lauderdale, FL
Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
Maintained effective supply levels by monitoring and reordering food stock and dry goods. Education
Bachelor of Science: Biology, 04/2007
Nova Southeastern University - Davie, FL
Certifications
Florida - Notary
Loan Signing Agent
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