Service Representative Customer
Resume:
CONTACT INFORMATION
Sanford, NC
**********@*****.***
EDUCATION
• GED: Integrated Professional Studies
at Central Carolina Community
College, Sanford NC completed
Associates degree in process
MARKET SKILLS
• Microsoft Suite (Word, Excel,
PowerPoint, SharePoint, Access)
• Salesforce
• Google Drive Suites (Sheets,
Forms, Open Office, Mailmerg,
Rules, Slide Show)
• Quick Books Suites (Expense,
Tracking, Account Payable,
Invoicing, Payroll, Employee Time
Tracking)
• Facebook Ads, Instagram Ads.,
• Smart Sheets
• Oracle Database
• Acrobat, Photo Shop
CERTIFICATIONS &
CERTIFICATE
• Sales Certification
• Certificate in Bank Financial
Management
• Certificate in Lending Compliance
• Certificate in General Banking
• Customer Service Representative
Certificate
• Universal Banking Certificate
• Awarded Banking Leader Purpose
Recognition at Truist Bank
• Awarded Living out Values for
Banking Teamwork Success at
Truist Bank
• Awarded Advanced Banker
Training at Truist Bank
• Awarded 6 Month Top Sales
Representative at Skynet
Consulting Group
• Awarded Executive Leadership
Skills at Skynet Consulting Group
PROFILE
13 years of Sale Expert Experience, CRM Manager, Field Marketing, Door-to-door Sales, Finance, Social Media Manager, Marketer, Digital Marketer, Lead Management, HR Strategist, Marketing Strategist, Customer Experience Advocate, Natural Leader, Team Player WORK EXPERIENCE
Market Recruiter
Express Employment Professionals (Sanford, NC 2021)
• Managed recruitment process by facilitating, interviewing and procuring highly skilled candidates for professional cross-industry roles.
• Have creative mind possessed of exceptional written and verbal communication abilities.
Local Market Business and Consumer Sales Banker
PNC Bank (Sanford, NC 2021)
• Developed and conducted strategic field marketing, social media and professional networking tactics to generate new B2B and B2C leads and close sales.
• Worked independently and remote to determine client's financial needs, provide premium banking services and products and managed client financial accounts.
• Facilitate and approve B2B and B2C financial client’s loan applications.
• Adhered and maintain banking regulations and standards.
• Managed client contracts and financial records to banking standards. Senior Market Sales & Service Representative
First Citizens Bank (Sanford, NC 2020- 2021)
• Similar responsibilities as Local Market Business and Consumer Sales Banker Universal and Personal Banker
Truist Bank (Formally SunTrust) (Apex, NC 2019 –2020)
• Similar responsibilities as Local Market Business and Consumer Sales Banker Account Telecommunication Market Manager
Skynet Consulting Group (Rock Hill SC 2016- 2018)
• Develop unique lead generations strategy to gain sales among existing clients by focusing on client needs and high-quality customer relationships.
• Developed strategies to grow business and lead generation opportunities aligned to company goals.
• Adhered and daily reporting of results to senior leadership regarding market strategies to achieve company goals.
• Managed third party vendors contracts within client relationships, working to carry out client goals and complete projects.
• Facilitated in person sales training across SC, NC, GA, and TX for leaders and new hires.
VOLUNTEER EXPERIENCE
Team Lead
Positive Direction for Youth (Sanford, NC 2011-2013)
• A leading Youth Conference on North Carolina that takes a unique approach to education, equip and empower today’s youth to make decisions that foster positive results. Non-profit.
KIARA TRAPP
MARKETING, SALES, CUSTOMER EXPERIENCE
Contact this candidate