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General Manager Customer Service

Location:
Sacramento, CA
Posted:
July 10, 2022

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Resume:

Kevin Xiong,

**** ***** ****

Sacramento, Ca, ***24

707-***-****.

Objective

A position in which is long term and acquired expertise, creative talents and commitment to excellence with the opportunity for advancement.

Qualification Highlights

* Multi location management

* Innovative professional with 20+ years of management, marketing, restaurant, and sales arenas.

* 20+ years in restaurant service in the fast pace, casual, and fine dining restaurant

* Quick study with an ability to rapidly achieve organizational integration, easily assimilate job requirements and aggressively employ new methodologies. Energetic and self-motivated team player/builder. At ease in high stress, fast-paced environments with emerging and multiple responsibilities.

* Excellent leadership, management, oral/written communication, interpersonal, intuitive, and analysis skills. Thrive in both independent and collaborative work environments.

* Experience in food preparation in many cuisines; Italian, Chinese, Thai, and California cuisine

* Experience as a lead food server

* Expertise in strategic planning, new business start-up, market plan execution, capital asset oversight, cost containment, budgeting/finance, customer service, and staff training, supervision and mentoring.

* Highly skilled in P And L management, pricing strategies, competitor and market analysis, lease and contract negotiation, legal compliancy, staffing, purchasing and vendor relations, management reorganization, food service, new product roll out, and targeted marketing.

* Known for developing and executing innovative policies and procedures. Proven track record of increasing revenues, streamlining workflow and creating a team environment to increase productivity.

*holding life and health insurance license

Professional Experience

Thai Issan Restaurant, Sacramento, Ca General Manager 10/2016 to 06/2021

* Self Employed

* General Manager

*Cook, Serve

Kaying Xiong Ins. Services, Sacramento, Ca Commercial Broker 1/2014 to 03/2020

* Self Employed

* Put together Custom design package for potential customers Solution One Ins., Sacramento, Ca Commercial Broker 5/2013 to 1/2014

* Outside sales ( traveling up to 150 miles daily to meet with customers)

* Put together Custom design package for potential customers Leaders Choice Ins., Sacramento, Ca Commercial Broker 1/2012 to 5/2013

* Inside Sales over the phone

* Outside sales ( traveling up to 150 miles daily to meet with customers)

* Put together Custom design package for potential customers System Pavers, Rancho Cordova CA Senior Design Consultant 4/2011 to 8/2011

* Outside sales ( traveling up to 150 miles daily to meet with customers)

* Put together Custom design package for potential customers K-Designers, Gold River, CA Marketing Director 11/2010 to 4/2011

* Outside sales ( traveling up to 300 miles daily to meet with customers)

* Put together Custom design package for potential customers

* Help train new marketing director

Comcast, Sacramento, CA Outside Sales 06/2010 to 11/2010

* Door to door sales of home internet and cable services Thai Issan Restaurant, Petaluma CA General Manager/owner, 11/97 to 02/2016

* Manage day to day activity

* In charge of purchasing of inventory

* Management of employees and new hires

* Manage of all financial of the restaurant.

* Also chef/cook if needed.

* Waiter and bartender for the business

* Manage a Thai Issan Afterdark night club on the weekends Thai House Restaurant, Santa Rosa CA General Manager/owner, 04/04 to 02/2016

* Manage day to day activity

* In charge of purchasing of inventory

* Management of employees and new hires

* Manage of all financial of the restaurant.

* Also chef/cook if needed.

* Waiter and bartender for the business

* Manage a Karaoke night on the weekends

Thai Issan Restaurant, Sebastopol CA General Manager/owner, 07/08 to 07/10

* Manage day to day activity

* In charge of purchasing of inventory

* Management of employees and new hires

* Manage of all financial of the restaurant.

* Also chef/cook if needed.

* Waiter and bartender for the business

Ternimix International, Termite Sales Inspector, Santa Rosa Ca, 1/01 to 3/04

* Top termite and pest sales inspector for the branch Sales of $50k -$70 per month

* In charge of setting up sales inspection appointments

* Inspect homes for pest and termite and sale needed solutions to the customer

* Write California approved reports of my findings during the inspection Market Pro, Sale and Marketing Manager San Rafael, CA, 05/99 to 01/01

* Call vendors to sale booths for computer show

* Collect monies from vendors before each show

* Event planning and price negotiation with venue

* Manage organize vendors once at the computer show. Edvon-guard Staffing, Petaluma, CA 1997-1999

* Placing High level computer engineers

* Establishing Major account with large computer companies Other work experience:

* Petaluma Computer (Sales, Petaluma)

* Travelers Financial Services (Primerica)(Divisional Manager, Sacramento)

* First National (Mortgage Loans, Santa Rosa)

* The Pilot House Restaurant (Fine dining, Old Sacramento)

* The River City Cafe (Casual Dining, Old Sacramento)

* Fino Italian Restaurant (Fine dining, Petaluma)

* Russ berries (Warehouse, Petaluma)

* 7-11 (Clerk, Petaluma)

BA - Marketing

California State University Sacramento - Sacramento, CA BA - Management

California State University Sacramento - Sacramento, CA References Upon Request



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