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Data Analyst Customer Service

Location:
Saratoga, CA
Posted:
July 10, 2022

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Resume:

Areej Haq Data Analyst Saratoga, CA 408-***-**** adroro@r.postjobfree.com LinkedIn

SUMMARY

Data analyst with a background in sales and customer service. Comfortable translating raw data using Excel, pulling information from big data sets including SQL and Hadoop, developing visualizations in Tableau, and using coding languages such as Python. Critical thinker and problem solver, eager to support an organization through data insights. TECHNICAL SKILLS

Software: Microsoft Excel, Python, Tableau, SQL, PostgreSQL, Microsoft PowerPoint Data Methods: Statistical analysis, data visualization, presentation design, data cleaning, data discovery, data exploration, data modeling, A/B Testing, t-tests

Additional Tools: Project management, social media management (Facebook, Instagram), team management, multi-line phone systems, communication, proofreading

EDUCATION

Data Analytics Certificate Thinkul Remote October 2021 - February 2022

● Participated in over 800 hours of data analytics study supported through daily instruction and mentorship.

● Developed skill sets in data analytics systems including Excel, PostgreSQL, Tableau and Python, as well as methodologies including data wrangling, cleaning, and analysis.

Associates in Arts – Liberal Arts De Anza College Cupertino, CA December 2018

● Completed Liberal Arts with Arts and Letters Emphasis DATA ANALYTICS FOCUSED PROJECTS

Business Analysis – Sales Factors Thinkful Project Link February 2022

● Used Jupyter Notebooks through Google Colab and checked for correlation with Pearsonr and Seaborn histograms and pair plots, splitting data into two sample populations for t-testing.

● Developed growth models designed to show sales of video games comparing genre sales between countries as well as comparing game console sales between regions.

● Presented research findings and strategies via a clear PowerPoint presentation, designed to explain complex findings in easy-to-understand terms.

Statistical Significance - Pricing Factors: Home Mortgage Investments Thinkful Project Link December 2021

● Built dashboard to assist shareholders within an investment bank in determining factors that drive housing prices and how they should allocate dollars earmarked for investment into mortgage-backed securities.

● Supported dashboard data through t-tests in Excel run on housing price factors showing statistical significance.

● Drafted presentation in PowerPoint to be delivered to shareholders. Business Analysis - Revenue Growth Models: Lariat Car Rental Thinkful Project Link November 2021

● Developed an Excel model that senior leadership could use to make data-informed decisions about their fleet based on observed costs and historical revenue data.

● Created a PowerPoint deck that provided an analysis of the problem and provided recommendations. EXPERIENCE

Customer Sales Representative and Beauty Advisor Sephora Palo Alto, CA September 2019 - October 2021

● Performed opening and closing duties including but not limited to, administrative POS closing, cash balancing and counting, and organizing counters.

● Provided superior customer service through product knowledge, communication, and problem solving. Marketing Team Leader Young Muslims: The Bay Area Chapter Santa Clara, CA December 2015 - July 2018

● Compiled product, market, and customer data to generate informed sales and profit projections.

● Improved product marketing objectives by constructing communication and branding strategies to increase client outreach.

● Developed creative presentations, trend reports, kitted assets, and product datasheets.

● Organized store merchandise racks and displays to promote and maintain visually appealing environments.



Contact this candidate