Front Desk Service Representative
Resume:
karen Crenshaw
Office Manager/Customer Service Representative
Anderson, TX 77830
adropk@r.postjobfree.com
Office Manager/Customer Service Representative
Authorized to work in the US for any employer
Work Experience
Front Desk Clerk
Best Western - Navasota, TX
February 2022 to Present
Hotel Office Manager
Holiday Inn Express and Suites - Bryan, TX
March 2021 to February 2022
All front desk responsibilities not limited to answering phones making reservations checking in guests assisting guests with whatever needs they may have keeping the lobby clean selling Goods out of our Marketplace maintaining a professional clean environment that feels welcoming and ensuring that all guests or satisfied at all times
Front Desk Clerk
Best Western - Navasota, TX
December 2018 to March 2021
• Take reservations and assist guest with General services.
• Check guest in/out; deal with cash and credit card payments of bills.
• Respond to complaints and situations that require immediate attention.
• Making sure the front desk and lobby area are clean, organized and welcoming at all times.
• Most importantly ALWAYS being available, friendly and helpful as I possibly can to each and every guest. Manager/Cashier
Brookshire Brothers - Navasota, TX
July 2013 to October 2014
*Scheduling, customer service
*Place orders with numerous vendors and stock product
*Assist customers with product information
Customer Service Representative
Quality Automotive - Anderson, TX
October 2010 to April 2012
* Experienced in QuickBooks Premier
* Documented clear and concise comments regarding customer problem and resolution.
* Answered non-technical questions regarding company products. Customer Service Representative
Greenwood & Hall - Bryan, TX
July 2008 to October 2010
Provided product support on LiveChat simultaneously while being on the phones assisting other customers.
* Documented clear and concise comments regarding customer problem and resolution.
* Escalated unresolved issues promptly to supervisor for recommended resolutions of customer issues.
*
Cosmetologist
K & K Cuts - College Station, TX
June 2001 to June 2008
* Delivered personalized, positive guest experience that kept clients coming back.
* Performed haircuts, style and colors as requested by clients. Advised clients on hair care products and style aids that best suited their needs. School
Charles & Sues School of Cosmetology - Bryan, TX
1998 to 1998
Cosmetology License
Education
Some college
High school diploma or GED
Skills
• Front Desk (10+ years)
• Customer Service (10+ years)
• Front Office (10+ years)
• Reception (10+ years)
• Guest Service (10+ years)
• Hair Styling (10+ years)
• Night Audit (1 year)
• QuickBooks (3 years)
• Upselling
• Cash handling (10+ years)
• Office Management (5 years)
• Hotel Experience (4 years)
• Phone Etiquette (10+ years)
• Inside Sales (10+ years)
• Microsoft Outlook (5 years)
• Accounts Receivable (10+ years)
• Data Entry (10+ years)
• Bookkeeping (10+ years)
• Conflict management
• Personal Assistant Experience
• Hotel Management
Assessments
Inside sales — Familiar
January 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Familiar
Sales fit — Proficient
January 2020
Assesses personality traits that are important for sales roles. Full results: Proficient
Receptionist — Proficient
June 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Highly Proficient
August 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient
Customer focus & orientation — Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Proficient
Filing & organization — Proficient
August 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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