Customer Service Analyst

Gabriela Romero

Collateral Analyst

Address: **** * ******** **

Compton CA 90222

Phone: 310-***-****

Email: *****************@*****.***

Summary

Efficient and reliable business professional with several years of experience supporting management and working in team environment. Diversified skill set including administrative support, collateral management, customer service and loan servicing.

Skills

●Well versed with GNMA guidelines and procedures (Initial, Final and Recertification processing)

●Collateral auditor

●Risk management expertise

●Proficient in Fiserv system

●Proficient in Natilus system (E360)

●Proficient in Microsoft office

Experience

Carrington Mortgage Services, LLC, Anaheim CA – Collateral Trade Analyst

March 2014 to October 2020

●Point of contact for Sales and Trade transactions (Re-pool and Early Buyouts/EBO)

●Oversee the preparation of collateral related document, report preparation and exception processing

●Partnered directly with internal and external clients and agents

●Resolved complex collateral escalations and/or ensured the team comprehended the GNMA guidelines

●Uploaded custodian banks data reports into system

●Analyze multiple investor reporting for performance and business strategy

●Lead role in facilitating, coordinating and communicating instructions with multiple custodians of record and team members

●Certified GNMA Pools in GNET

Bank of America, Pasadena, CA – Settlement QC Specialist/Recording Resolutions

June 2013 to January 2014

●Pulled, updated, and reviewed original documents (physical/digital) within 24 hours of client disbursement

●Resolved missing, incorrect, unrecorded, damage or otherwise unacceptable documents required in a mortgage collateral

●Imputed and updated Title Closing Systems with a Quality of Review Checklist

●Recorded original documents using three vendors: Simplifile, Direct Recording and Endecom

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Lehman Brothers Bank, Irvine CA – Wholesale Funder

2004 to 2007

●Responsible for funding of conventional loans

●Entered preliminary loan information into data system in order to draw and print documents for executions

●Collection of all legal documentation from escrow and/or broker to assure the accuracy of funding time

●Audit of all legal required documents prior to disbursement

●Set up and release wire

●Responsible to create collateral package

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