Desktop Support Active Directory

Olivevee Gantt

Denver, CO

Education:

University of Phoenix

Bachelors of Science Information Technology

University of Phoenix

Masters of Information Systems Technology

Technical Skills

Windows 2000, 2012/XP/Win 7/Win 8/Win 2016/P/P/Excel/Visio/Project/ Access/Microsoft Outlook 98/2000/Office 03, 2013, 365/MSI/Meraki, Cisco IOS/Switching Routing/Device Manager/Network Security Policies/Wireless LAN/ WAN/BMC ESS Remedy, Heat/Help Desk/SysAid, ServiceNow, VPMP/HIPAA Asset Management/Cots/Change Request/Change Management Unix/Linux Red Hat Bash/SCCM/Dame Ware/Lotus Notes/ACD/ITIL/Visual Basic,.Net/Visual Studio 2010/Java2/Java Script HTML/XML/CSS/C+/C++/MS Exchange/Infrastructure/MAC OS X/Panther/Leopard/SharePoint/Planning and Implementing/SCCM/ SCSM/WSUS/Active Directory/Users groups policies/WSSO/SSO/SQL/PowerShell/FileNet/Macces/FormWorks/PC Anywhere, DameWare, RDP, Bomgar, TeamViewer/VOIP/Symposium/Sox/Change Management/CMDB/Business Objects/Management, VMware VSphere 4.x/5.x. VMware horizon view/Windows Server 2003-2008R2 2012/Hyper-V Installing Hyper-V Administration Working with Citrix policy and farm settings configurations software installations Manage VDI Citrix systems updates trouble shooting IIS and Azure system performance tuning-Xen Desktop/Xen Admin console/Xen Center/Netscaller, WMS/SAST/SAAS/SSO, Fraud prevention/Google Apps/MS Teams/Spark. Hardware: Network Interface Cards, and Cables, Ethernet, CPUs, Hard Drives, Memory Modules, Video Cards, Set up Video for conferences, Sound Cards, Printers-Local and LAN WAN. Network, SIEM, CI/CD, Azure, AWS, ec2, S3, SAST/DAST, SAAP, SAAS, GithHub, Slack, Jira, Grafana, Ssimwave, Atlassian, Confluence, Compaq, MAC, IBM, Lenovo, Toshiba, Acer, Dell and HP server, Touch Screens, Blackberry-PDA, PoS Card readers, IPads, IphoneS.

DevOps/Systems Engineer 1

Comcast

Sept 2021 – July 2022

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Drive the building of tools for automated deployment.

Analyzes and revises existing system logic difficulties and documentation as necessary.

Collaborate with developers, architects and hybrid-infrastructure teams to install or upgrade third party software

Tests and reviews system designs.

Specialist for system performance and reliability, solving design problems and developing specialized skillsets.

Provides engineering technical support and guidance to regional personnel and ensure all technical integration, changes, standards and documentation are met.

Mentors and guides the work of technical staff.

Reviews work plans and designs and advises on improvements.

Adheres to industry specific local, state, and federal regulations, as applicable.

Knows, understands and follows company policy.

Performs other duties as requested by manager

CI/CD workflow version control automation

Git/Jira/Azure/AWS

Regional IT Director/Systems Engineer

Spartan College of Technology

February 2021 - July 2021

Develop expert teams to develop, train, and mentor technicians to achieve compliance, quality and performance objectives

Optimize scheduled & unscheduled aircraft downtime for compliance, duration, and cost

Assure maintenance demand and capacity monitoring to support budgeting and forecasting

Strategic and tactical maintenance planning for both line and MRO aircraft events

Assure policy/process controls achieve continuous regulatory compliance, with clear and well-enforced standards for ethics & conduct

Exercise leadership and develop talent, including coaching and mentoring direct reports and subordinates.

Champion new systems and processes in support of operational excellence, lower costs and enable continuous performance improvement.

Assure timely and accurate reporting of key performance data to validate Maintenance objectives and performance.

Monitoring economic and industrial trends to forecast capacity/demand and costs

Assure budgetary control/monitory of maintenance costs, demand, and resources

Establish and monitor contract compliance and performance to assure service levels and financial objectives are met.

Lead Support Analyst/Systems Engineer

AGVG IT Consulting

April 19 - Feb 2020

Developing and overseeing SMART metrics for hardware, software, and storage

Ensuring strategic capacity planning

Managing all or part of the IT department, including directly supervising some employees, hiring certain members, and handling employee concerns and performance

Communicating with the technology team and other departments as collaboration requires

Determining business requirements for IT systems

Coordinating IT activities to ensure data availability and network services with as little downtime as necessary

Overseeing departmental finances, including budgeting and forecasting

Implementing policies that are chosen by executives and reporting back to the C-suite level

Identifying security vulnerabilities and eliminating them with strategic solutions that increase data security SIEM

Directing and supporting the implementation of new software and hardware

Identifying and recommending new technology solutions

Managing Cherwell administration Change Management

Working with various department personnel to find DevOps solutions to manage AWS business activities

Supervising a team of workers, while working closely with management, external vendors and advisors

Preparing financial budgets and presenting IT forecasting and proposals for capital projects to senior executives

Researching and recommending new products, services, and/or solutions

Leading efforts to improve microservices IT processes

Empereon Marketing, Aurora, CO

June 2017 - April 2019

•Overseeing technical projects in alignment with organizational goal

•Directing the effective delivery of DevOps, networks, SIEM, AWS, development, and disaster recovery systems and processes

•Working with various department personnel to find solutions to manage business activities

•Supervising a team of workers, while working closely with management, external vendors and advisors

•Preparing financial budgets and presenting IT forecasting and proposals for capital projects to senior executives

•Researching and recommending new products, Microservices, and/or solutions

•Leading efforts to improve Citrix/VMware processes Windows/365 environment

AGVGMoney IT Consulting (Personal Business)

Denver, CO

Systems Engineer/Administrator

Oct 2016 - Apr 2017

ITSM Consulting and solutions enjoy the benefits of service delivery to meet business demands. Our services include mobile, social and collaborative customers. Our innovative design is to quickly leverage these advances into market your business. Our Objective is to position your business to stand above the competition.

Modis IT/Denver Health

Denver, CO

Analyst IT / System Engineer

Jan 2016 - Aug 2016

•Clinical Application upgrades and support Cherwell Infrastructure Denver Health Hospital business information systems call center, and satellite support facilities of membership services enrollment. Business continuity users Support and troubleshooting of clinical applications, EKG and treadmill Vital Sync systems.

POS Systems Active Directory, Group Policies administration across multiple domains SCSM Administration Windows server’s maintenance. SCCM Change Request Service Request Change Management Risk Mitigation. Security assessment on applications Monthly Server Patching troubleshooting VCM/WSUS/IIS/SSO

Research application issues using process improvement principles as they arise in the production system

Monitor Cherwell Help Desk tickets frequently and respond to users quickly

Perform application maintenance in a Windows 10 Office 365 Citrix and SQL environment

Partner with Software Development and Epic Operations install and support teams to diagnose Production System issues. Monitor and report on projects and system health to upper level management

Support the business by managing the production HealthCare environment to maintain uptime and stability.

Kaiser Permanente IT CSC Lowry Denver, CO

Support Engineer/ Infrastructure Engineer

Dec 2009 - Jan 2016

Customer support CSC Lowry call center, support of membership services enrollment business and financial applications Fraud prevention AD Manager SSO.

Business partner account creation Xen Desktop Xen Servers/IIS 300+ users SAST Support and troubleshooting of Xen Desktop Windows XP, Windows 7, 10 SQL, Active Directory, Group Policies administration across multiple domains SCCM Administration of 70 Citrix-Xen servers and VMware ESXi/ESX 4.x and VMware VCenter Server virtual desktops Cots And remote support of WMS Kaiser Permanente San Diego, Ca. 3000+ users

Assisted with the migration to Office 365, on window servers and Windows, Mac desktops. This included Virtual servers and desktops also. Through AD group policy, set up users’ groups w/privileges updates as needed.

Research application issues as they arise in the production system

Monitor Remedy7/BMC Remedy Help Desk tickets frequently and respond to users quickly

Perform application maintenance in a Windows and Citrix virtual based web stack environment

Partner with Software Development and Operations teams to diagnose Production System issues

Monitor and report on projects and system health to upper level management

Support the business by managing the production environment to maintain uptime and stability

Document, analyze, and lead process improvements.

Coordinate and execute software rollout activities.

Participate actively in an Agile development oriented environment.

Set up and support users Infrastructure single sign on WMS Filenet.

IPhones mobile devices, Mac

Build and deploy network and desktop enterprise infrastructure.

Interface with the customers across multiple business units to manage expectations.

Participate in rotating on-call responsibilities.

Kaiser Permanente/Pomeroy IT Solutions

Riverside, CA

ITFS System Engineer

July 2008 - Aug 2009

Interfaced with the customers across multiple business units in ITFS capacity. Lead Refresh Project Plan through Infrastructure implementation, Respond to and resolve trouble tickets in a timely manner based on customer's contractual SLAs, Managed ticket Queue Remedy, was responsible for maintaining a sense of order.

This includes watching for tickets which are unassigned, stale, or overdue, creation and group distribution. Asset tracking and Management. Administered user accounts in an XP and W2K environment using User Manager for domains Acive Dir/SSO.

Conducted extensive testing on new company XP image of desktops and laptops. Testing consisted of desktop and laptop software validation using SCCM. Provided 1st and 2nd level support for 5000 end users both lower and upper level.

Trained new hire and contracted employees on general network, security systems, domains and VoIP phone usage. Vital Sync HIPAA support Cots Kaiser Permanente policies. Connected and configured work stations, to correct domain workgroups.

Troubleshoot hardware (Dell, Mac, Compaq/HP, and IBM) and software on desktop, laptop, printers and servers /LAN Configuration/Vantive and Avaya Configuration Lotus Notes

IT Support Center/ Testing consisted of desktop and laptop software validation. Software includes Office XP, IE 6.0, Outlook XP, Checkpoint VPN, Image card reading machines

Network printer configuration/ Created company standard images for desktops, laptops and configured VPN/network, email, Internet.

Cable drop and configuration/ Troubleshoot and resolve network connectivity in an NT 4.0 and 2000 environment

Troubleshoot and resolve network connectivity in an NT 4.0 and 2000 environment.

Performed pc refresh (Moves, Adds, and Changes) for end users/ Upgraded new software and service packs to existing programs

Anchor Blue

Ontario, CA

ITFS System Engineer

May 2008 - July 2008

Responsible for over 500 users in a Windows XP Win2k OS X Environment.

Coordinate desktop application training for user via in-house and outside. Used Active Directory, Citrix, Outlook.

Technical support service calls Remedy Heat Prepared repaired Workstations; Laptops for Business Partners set up network printer, contacted and worked with authorized dealers for warranty service and repair parts on laptops workstations, printers and servers. Mac and IBM

EDS/Vision IT

Riverside, CA

Desktop Engineer

March 2008 - May 2008

Ensure stability of IT systems and communication to users assisting in team work base projects, using HP pc’s, HP printers Remedy. Configuration recovery processes to effectively communicate and manage change in a production environment.

Conduct computer diagnostics to determine nature of problems. Replace broken desktop and peripherals.

Leading a Successful Team: using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team (e.g., department, project teams, etc) goals. Process Improvement: Evaluating existing processes and identifying more efficient ways to accomplish goals and meet customer and client requirements; continuously improving the processes through regular assessment and adjustment.

MODIS IT February

Irvine, CA

Lead Desktop System Tech

February 2008 - March 2008

Build and deploy repair and support desktop infrastructure. Built and administered Provided 1st and 2nd level support for 840 end users both lower and upper level.

Troubleshoot hardware (Dell, Compaq/HP, and IBM) and software on desktop, laptop, printers. Implemented company standard images for desktops, laptops and configured VPN/network, email, Internet.

Maintained inventory of all PC related assets using remedy database. Connected and Configured workstations to correct servers and contexts.

Installed hardware and software components for end users.

Kaiser Permanente/Pomeroy IT Solutions

Corona, CA

Lead Desktop System ITFS

November 2006 - January 2008

Mac/OS setup build/Image Server and PC for deployment /PC/Laptop repair/ Administered user accounts in an NT 4.0 and W2K environment using User Manager for domains. Conducted extensive testing on new company XP image of desktops and laptops. Testing consisted of desktop and laptop software validation. Provided 1st and 2nd level support for 540+ end users both lower and upper level Remedy. Trained new hire and contracted employees on general network, security systems, domains and VoIP phone usage. HIPAA support Kaiser Permanente policies. Connected and configured work stations, to correct domain workgroups.

Troubleshoot hardware (Dell, Compaq/HP, and IBM) and software on desktop, laptop, printers and servers /LAN Configuration/Vantive and Avaya, SCCM, Configuration Lotus Notes

IT Support Center/ Testing consisted of desktop and laptop software validation. Software includes office XP, IE 6.0, Outlook XP, Checkpoint VPN

Network printer configuration/ Created company standard images for desktops, laptops and configured VPN/network, email, Internet.

Cable drop and configuration/ Troubleshoot and resolve network connectivity in an NT 4.0 and 2000 environment

Troubleshoot and resolve network connectivity in an NT 4.0 and 2000 environment.

Performed pc refresh (Moves, Adds, and Changes) for end users/ Upgraded new software and service packs to existing programs

Abbott Vascular (Formerly Guidant) Temecula, CA

IT Asset Manager

Aug – Oct 2006

Responsible for all Asset Management for the Desktop Support Group. (Temecula, Santa Clara, Ca, Minneapolis, Min) Using Remedy Asset Management and responsibilities include dealing with all purchasing and inventory of hardware (Dell Desktops, Mac Desktops, IBM Laptops, HP Printers) along with some additional desktop support responsibilities.

Maintained system and individual workstations such as backups, defragmentation’s and scandisks of hard drives.

Maintained, updated, and documented inventory of all Information Systems equipment (Hardware and Software

Provided network and desktop support for 120 end-users using Novell Netware 3.12 and 4.11.

Upgraded PCs with new hardware and software (Operating systems, memory, network cards, patch cables, etc.).

Installed department software into city/department workstations and laptops.

Provided helpdesk and desktop support for over 2500 users in 8 substations.

Installed a variety of applications and trained users on functionality.

Created company standard images for desktops, laptops and configured email, internet, and network.

Provided 1st and 2nd level support for 200 end users in a manufacturing plant location

Administered user accounts in an NT 4.0 and W2K environment using User Manager for domains.

Troubleshoot hardware (Dell, Compaq, HP, Xerox, and IBM) and software on desktop, laptop, printers and servers.

Troubleshoot and resolve network connectivity in an NT 4.0 and 2000 environment.

Installed a variety of applications and trained users on functionality.

Created company standard images for desktops, laptops and configured email, internet, and network.

Kaiser Permanente/Pomeroy IT Solutions

Riverside, CA

Systems Tech ITFS

Jan – Aug 2006

OS setup build/Image Server and PC for deployment Server/PC/Laptop repair/ Administered user accounts in an NT 4.0 and W2K environment using User Manager for domains. Conducted extensive testing on new company XP image of desktops and laptops. Testing consisted of desktop and laptop software validation. Provided 1st and 2nd level support for 780+ end users both lower and upper level Remedy ticketing. Trained new hire and contracted employees on general network, security and phone usage. HIPAA support Kaiser Permanente policies. Connected and configured work stations, to correct domain workgroups. Asset Management

Troubleshoot hardware (Dell, Compaq/HP/Mac, and IBM) and software on desktop, laptop, printers and servers /LAN Configuration/Vantive and Avaya Configuration Lotus Notes

IT Support Center/ Testing consisted of desktop and laptop software validation. Software includes office XP, IE 6.0, Outlook XP, Checkpoint VPN

Network printer configuration/ Created company standard images for desktops, laptops and configured VPN/network, email, Internet.

Cable drop and configuration/ Troubleshoot and resolve network connectivity in an NT 4.0 and 2000 environment

Troubleshoot and resolve network connectivity in an NT 4.0 and 2000 environment.

Performed pc refresh (Moves, Adds, and Changes) for end users/ Upgraded new software and service packs to existing programs

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