Retail Sales, Management
Resume:
Jill M. MacCormack
**** ******** ***** *****,****** Beach, S.C 29579 **********@*****.*** 518-***-**** Punctual, reliable, enthusiastic individual focused on exceeding expectations, building customer loyalty and relations. Becoming an asset to any company by being self-motivated. Being a leader and team player; the goal is the same...excellence.
Skills
Customer service oriented Punctual
Motivated team player Building material product knowledge Sales driven Home decor specialist
Skilled problem solver DIY expert
November 2021-Present
Team Lead/ Key Carrier
Tractor Supply
7100 Highway 707
Myrtle Beach, South Carolina 29588
● Promoting productivity from all team members for optimal performance
● Ensuring customers are knowledgeable about all promotions, products and credit card offers
● Assisting front end, operating register, dispensing propane, carry-outs,trailer rental, oxygen and acetylene exchanges
● Maintaining a safe environment at all times
● Opening and closing facility according to the TSC sop
● Sales floor resets and price changes
July 2021 - November 2021
Team Lead/ Key Carrier
Tractor Supply
3353 Church st
Conway, South Carolina 29526
December 2019-July 2021
Team Lead/ Key Carrier
Tractor Supply Company
5401 Virginia Way, Brentwood, TN 37027
Castleton,NY
April 2019 – November 2019
Assistant Store Manager
Tractor Supply Company
5401 Virginia Way, Brentwood, TN 37027
Arterial Plaza, NY Gloversville, NY Troy, NY
● Monitoring store operations, sales goals, adjusting as needed to protect margin for a positive impact on Profit and loss
● Following TSC policies and procedures to ensure the safety of employees and customers.
● Handling team members’ confidential information with care.
● Coordinating and facilitating new hire training and promoting TSC culture.
● Handling financial responsibilities and maintaining all required paperwork
● Opening and closing facility according to TSC sop.
● Supporting cashiers when needed and providing ongoing training.
● Overseeing employees to direct freight flow in a productive manner.
● Developing and motivating team members for successful execution of all TSC programs.
● Assess and administer coaching for behavioral and performance improvement May 2015 – March 2019
Department Head – Flooring/Paint/Home Décor
Home Depot Inc.
979 Central Avenue
Albany, NY
Specialist – Flooring May 2015 – November 2017
Setting strategic goals within departments while providing excellent customer service. Providing product and merchandise information. Overseeing employee and consumer relations exceeding company expectations.
● A commitment to service excellence and customer satisfaction.
● Product knowledge and awareness of all promotions and advertisements.
● Executing the daily operational goals.
● Client order management expediting.
● Training and development of associates, ensuring they had the tools needed to complete what was expected of them.
● Actively participated in daily store meetings.
● Upholding merchandising and store cleanliness standards.
● Assuring employees were knowledgeable about the departments and other machinery stations within the building.
● Assisting customers in locating merchandise in the store, as well as processing special orders.
● Advising customers to optimize their home improvement experience by using all program services available.
● Taking pride in the retention of my staff.
● Solid team player with excellent interpersonal skills.
● Identify potential shoplifters and alert Loss prevention to the alleged threat. Jill M. MacCormack **********@*****.*** 518-***-**** November 2002 – May 2015
Department Manager - Paint/Home Décor/Home Organization Lowes Stores Inc. 422 Balltown Road Niskayuna, NY
Maintaining outstanding customer service within three departments. Provided additional specialized duties that included color and paint product selection advice. Receiving and dispersing merchandise, overseeing all three departments, and extending customer first philosophy. Including but not limited to the following:
● Maintaining administrative reports and inventory levels. Ensuring a standard of excellence.
● Color matching expertise and paint product selection advice.
● Maintaining paint holding cage for optimal productivity. Jill M. MacCormack **********@*****.*** 518-***-****
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