PROFESSIONAL SUMMARY

Team-oriented professional with over ten years of customer service skills and seven years of managerial experience. Demonstrated proficiency performing multiple tasks in a fast-paced environment. Excel in customer relations, conflict resolution and attention to detail.

PROFESSIONAL EXPERIENCE

NINETY-NINE RESTARAUNTS, Tewksbury, MA

May 2021-Current

Bartender

Prepare alcoholic and non-alcoholic beverages for bar and restaurant customers.

Delight customers by creating a fun and professional environment resulting in regular guests and repeat business.

Take orders, serve snacks, and deliver food while complying with all food regulations.

Perform opening and closing duties according to standards and procedures.

Prepare guest checks and process payments accordingly.

Check customers’ identification and confirm meets legal drinking age.

Replenish and restock bar inventory and supplies.

ACME, Merrimack, NH

2019-Current

Pressure Washer/Laborer

Inspect all equipment to ensure meet requirements for use.

Operate various types of equipment such as, but not limited to pressure washers and ice and snow removal tools and trucks.

SEABROOK POKER ROOM, Seabrook, NH

2016-2019

Floor Supervisor, 2017-2019

Supervises all activities of the table games to ensure the efficient operation of the poker room.

Trains dealers on departmental policies, service standards and gaming regulations.

Allocates the staff to tables ensuring the integrity of the game is not jeopardized.

Provides problem resolution and assistance when issues or differences arise.

Ensures all gaming activities are in compliance with gaming regulations.

Provides a high level of customer service and promotes a positive attitude in creating a positive playing experience for guests.

Displays expert knowledge in all table games, house rules, counting methods and procedures covering each game.

Dealer, 2016-2017

Dealt assigned games professionally and accurately while controlling the pace of the game.

Provided customers with courteous and professional service.

Mentally performed mathematical operations quickly and accurately while game was in process.

Handled all bets on assigned games.

Monitored game operations to ensure that house rules were followed and state and federal regulations were adhered to.

Performed all duties while providing maximum game protection.

RIO HOTEL and CASINO, Las Vegas, NV

May-June 2015

Casino Dealer

Auditioned and selected to work as a casino dealer at the 2015 World Series of Poker.

Dealt assigned games and provided customer service in accordance with established policies and procedures.

Mentally performed mathematical operations quickly and accurately while game was in process.

Performed all duties while providing maximum game protection.

ROCKINGHAM POKER ROOM, Rockingham, NH

2014-2016

Dealer

Dealt assigned games professionally and accurately while controlling the pace of the game.

Provided customers with courteous and professional service.

Mentally performed mathematical operations quickly and accurately while game was in process.

Handled all bets on assigned games.

Monitored game operations to ensure that house rules were followed and state and federal regulations were adhered to.

SEABROOK POKER ROOM, Seabrook, NH

2013-2014

Dealer

Dealt assigned games professionally and accurately while controlling the pace of the game.

Provided customers with courteous and professional service.

Mentally performed mathematical operations quickly and accurately while game was in process.

Handled all bets on assigned games.

Monitored game operations to ensure that house rules were followed and state and federal regulations were adhered to.

FOXWOODS RESORT and CASINO, Mashantucket, CT

2007-2013

Casino Dealer

Provided superior customer service to multiple patrons on a daily basis; consistently provided a positive playing environment.

Dealt variations of poker games including Omaha, Seven Card Stud and Texas Hold "Em, strictly followed in-house procedures.

Responsible for managing currency exchanges throughout the duration of the game and ensured correct winning odds were distributed properly to the players and the house.

Maintained the honesty and integrity of assigned game and controlled pace.

Responsible for table security at all times including resolving conflicts between table patrons.

Verified the bank for the assigned table upon opening and closing the table by counting chips and confirming the amount with the supervisor.

Provided instruction to guests in the rules and procedures for playing various table games in order to encourage new players and promote return visits.

Recognized by management with a 5 Star Standard Award for outstanding customer service.

Education

New Hampshire Primary Gaming License

Connecticut and Nevada Gaming License

Certificate in Fox Woods Training School, Mashantucket, CT

Shawsheen Technical High School, Billerica, MA

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